Headset fault

Hey there El Pistoleroooo!

Sorry to hear about the headset troubles. Have you had any issues speaking to your friends on the Xbox One side of things? Make sure both you and your friends have an open NAT, as anything other than open can cause troubles. You can check your NAT settings
under Detailed Network Statistics under Network Settings. Let us know

If you have another headset (even a regular wired headset that comes with an Xbox, or a plain hands-free headset for an old cell phone) you can try that. If headset 2 also has the loose connection problem, then you know it's your controller at fault. If
headset 2 works, then try another controller. If controller 2 also has the loose connection problem then you know it's your headset's wire at fault.

Yes. Ive tried different headsets with it. It has to be a setting or fault with the xbox

Hi there!

Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

Could you send us photos of the wiring setup and audio settings on the console?

We will be here to help troubleshoot!

Hi there!

Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

Could you send us photos of the wiring setup and audio settings on the console?

We will be here to help troubleshoot!

Hey Mister Getafix,

The headset itself plugs directly into the Xbox One wireless controller via the MixAmp M80 that comes supplied with the headset.

At the moment I'll supply list of troubleshooting steps I have done in addition to the original post.

-through Skype on Xbox

-recording voice message

-alternated between all settings within sound

-reset upnp through router

-disconnected kinect

-disabled all wireless devices surrounding (to rule out interference)

-tested in 2 different models of controller

-detached microphone from headset (Astro A40 Gen 2, microphone is detachable by design)

detaching the microphone suggested to me that the issue may have been due to the microphone but after plugging this in and testing using both my phone and PC, sound recorded perfectly.

I have also been working with Xbox Support on this issue, currently they're sending out a replacement controller.

I have connected the headset using the official xbox one stereo adapter and 3.5mm TRRS jack and this works no problem, appears to be the MixAmp which has been replaced a few times with persistent issue.

Personally I think it is an issue with the firmware updates on the controller, if there is anything else you can think of trying. (I have a while until the controller exchange is made, I plan to use this controller without an update to confirm).