Headset audio troubleshooting

Hi there Ka Kase,

Thanks for the reply. I'm sorry to hear about the issue with audio settings for a headset.

In order to receive the audio settings through the Xbox, you will need to plug in the headset to the controller. Once you connect the headset to the controller you will be able to change any audio settings such as the Party chat volume. Unfortunately, when
you connect the headset to the tv you will only receive the audio from the TV.

Check out these articles:

• Troubleshoot audio problems in parties on Xbox One
• Set up and troubleshoot your Xbox One Stereo Headset

Try this out and let us know the results.

When you plug a headset into the controller, it doesn't automatically mute the TV speakers. Both audio sources (headset, TV speakers) continue to play. You may have had the TV muted or HDMI/Optical audio disabled while you were using the headset and troubleshooting
your audio.

Here are some relevant support articles you can read:

• Troubleshoot sound on your Xbox One console
• Choosing speaker audio settings on Xbox One
• Choosing headset audio settings for Xbox One

Hi Noleto,

Thanks for reaching out to the forums. We understand you are having issue with audio. We recommend going over the

stereo headset troubleshooter. This has steps to adjust for loud audio.

Note Not all headsets are compatible with the Xbox One Stereo Headset Adapter.

This could be why you are not seeing the audio section.

Thanks,

Brad

Hi Deathstroke,

The audio button does not show up for all headsets. Mainly the ones it will not show up for are third party headsets. For example, I have two different ear buds I use. One shows up with audio, the other does not and they both work in my controller. If you
are unable to hear any sound, go to the Xbox settings under display and sound select audio output headset audio set to stereo uncompressed, along with HDMI and Optical audio. Under Volume make sure the party chat is set to headset. Other than this there is
no other options except updating controller with headset plugged in. Here is guide for

troubleshooting headsets.

Thanks,

Brad

Hey there DEATHSROKE 6000,

The audio button should appear once you have a headset plugged in. If your headset is already plugged in and you still do not see an audio button then this means that your headset is not being recognized by the controller.

Take a look at the following support article to help troubleshoot this issue.

• Set up and troubleshoot your Xbox One Stereo Headset

Give this a try and let us know if it has helped.