Headset audio cutout during update/download

MrBrys · Apr 8, 2020

One day while casually playing with some friends, all at once my audio started cutting out, game and chat both. I assumed it was my controller and unplugged it and plugged it back up. The cutout and high pitch noise continued. I then assumed it was the
headset, i unplugged it and plugged it back up, still continued. Because i use a wired controller, i switched to my wireless, and it still happened. Nothing worked and i was aggravated. Willing to mess with anything i could to fix the problem, i noticed i
was downloading a game. I paused the download and played the rest of the night with no audio issues. Today i had some games updating, and of course, the high pitch frequency returned. What might cause this or help rid of it?

:)

Flint Life

I've had issues like this with a faulty audio cable from my control to my headset. It would randomly cut out and send a high pitch squeal through the chat and headset until I unplugged it and had it in just right... I'm not sure if our issues are the same
as you seem to be experiencing this when installing updates. If it isn't the audio cable you check here and maybe these past issues will solve your problem. It would be best if you can eliminate variables like testing it with another controller, a pair of
headphones, ect. If you deem that it isn't a hardware issue outside of the xbox system it could be an issue with your xbox itself in which case you'd have to contact microsoft and can do so here: https://beta.support.xbox.com/contact-us

https://answers.microsoft.com/en-us...ch-noise/c8e7c25a-a1e1-4100-8de0-d3384a27d6be

https://beta.support.xbox.com/help/hardware-network/display-sound/troubleshoot-sound

https://www.ifixit.com/Answers/View/213904/How+do+I+get+rid+of+feedback+buzzing-beeping

https://lifehacker.com/how-to-fix-buzzing-headphones-on-the-xbox-one-like-app-1762953353

zeroice007

That could be the headset the connection the 3.5 mm plug it could vary and it all depends you just have to do your trouble shooting options to find the one that it actually is

Flymonkey102

This one is a tricky issue because there are a lot of variables involved but perhaps something with the download speeds interferes with the wireless on the Xbox One? Other than try a new headset I would say just make sure you aren't downloading things
while you are playing and keep the console in instant on mode.

Dan_B27

sadly I think these headsets are just not very good. I always get my hopes up a firmware update will make this headset usable, but every time I'm let down, this update is no different, audio issues remain. I bought the wireless adapter for windows and that lessened the frequency of cutouts vs bluetooth, but I still get cutouts and crackling/distortion on multiple PCs using the adapter.

Strikeknight130

Does it cutout when only using the audio from the TV speakers?

Headset audio cutout during update/download