Headset audio broken, chat mixer slider bar greyed out.

Hello HazelTomkins, sorry to hear you're having trouble with the game audio.

What you'll want to do is go into your audio settings and make sure that they are set up properly for the headset. You can also tap the Guide button on the controller then scroll down to the bottom right of the side bar to access specific settings including the audio slider. The slider should adjust how much game to party sound you hear.

If the slider is greyed out then you may be using a headset that has its own mixer that you'll need to adjust to hear the game sound

Hi there!

Getting game audio is dependent on what type of headphones you have. If you have stereo headphones and you plug into the 3.5mm port on the controller, you can access the chat mixer slider by pressing the Xbox button and select "Audio" in the System tab right
under Settings. From there, the second slider down titled "Headset chat mixer" is where you control how loud you want the game audio compared to the chat audio.

Let us know if you have any questions!

I did all the steps but there isint an option that is titled "headset chat mixer

"

Other suggestions to think of:

• Use a fresh change of batteries? Vibration and game audio gets disabled when the batteries run low.
  
• Check for controller updates.
  
• On "Headset Chat Mixer" slider bar, ensure it is set to at least (or at most) 50%. This balances game audio and chat audio from 100/0 to 0/100.
  
• Ensure the 3.5mm audio connector is firmly connected into the controller's audio jack.
  
• Test if your headphones aren't broken by connecting it to another audio source, like a laptop or MP3 player.
  

Hopefully it's one of these things!

Hi
Sp4ceNutella,

The chat mixer that you are looking at in the volume settings is not quite what Brad was referring to. If your Plantronics headset plugs via 3.5 mm audio, then your volume settings are controller easily from an audio option located beneath the settings option
when the Xbox guide is opened.

Press the Xbox button and when the guide pulls up, scroll to the right to the last tab and select Audio underneath Settings. Then the middle slider is listed as "Headset chat mixer" which controls the game and chat audio percentage. Make sure the slider
is centered for an even distribution.

If your headset has a headset adapter designed for the Xbox One controller, then that same mixer would be located on the adapter.

Hi there!

Getting game audio is dependent on what type of headphones you have. If you have stereo headphones and you plug into the 3.5mm port on the controller, you can access the chat mixer slider by pressing the Xbox button and select "Audio" in the System tab right
under Settings. From there, the second slider down titled "Headset chat mixer" is where you control how loud you want the game audio compared to the chat audio.

Let us know if you have any questions!