headser chat mixer greyed out whenever i turn xbox off

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Let's try some troubleshooting steps.

First, Connect your headset to your controller and plug in your controller to your console. Go to settings > device > accessories > update controller. Once you update the controller, it updates it with the headset then you should have control of the mixer.

If the problem persists, try another headset and see if it's a hardware issue. Let me know what happens next.

I hope this helps.

Best Regards,

Christian.

I have already tried updating with the headset in.

Hi Hassan!

There's a possibility that the issue may be on your controller headset jack. To further isolate the issue, try to use a different controller with your headset. Maybe your controller headset jack needs cleaning.

Is the chat mixer option missing or greyed out?

Hi Dan!

What steps have you already tried?

Let's try to remove your profile and power cycle your console before adding your account back.

Note: Before doing these steps, please make sure that you know exactly the email address linked with your gamertag and the password to it so you can add the correct account again.

1. Remove account:
Press the Xbox button to open the guide. Select System > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. When you're finished, select Close.

2. Power cycle:
Press and hold the Xbox power button for 10 sec until it turns off. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

3. Add account:
Press the Xbox button to open the guide. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

Enter the email address for the Microsoft account that you want to add, and then select Enter.

If that doesn't work, best option is to perform a factory reset. There's an option to keep your games and apps.

Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? Please choose “Reset and keep my games & apps”