Headphones not working when plugged into Xbox Series X controller connected wirelessly to PC

Hi,

The 3.5mm headphone jack on Xbox One/Series X|S controllers (including Elite controllers) does not work when connected via Bluetooth. It will only work via USB or the official Xbox wireless adaptor.

Thanks for the reply. Interesting, I did not know that it was "wirelessly" connected while connected to a USB C Data Cord. As soon as I unplug, it stays disconnected (in sync mode the controller also keeps blinking then turns off). If this is right I don't know why I also can't sync any of my other Xbox controllers to the series X unless connected with a cord (works on an One X controller also, stops when unplugged). I don't know why the sync button (blinking) stopped operating all together.

I replaced my batteries and tried to pull and place back in earlier with no luck. I also updated the controller as I set up as new.

The interesting thing is I am able to use the series X controller perfectly on PC wirelessly with windows 10/Xbox PC adapter. I have no problems on PC wireless.

can you plug the controller into a pc and see how that works?

Also is it connected wirelessly to your xbox? if so can you plug in with the usb wire and see how it is?

Geri, I'm not sure if you still are receiving this thread but I did get my replacement Xbox controller today and I hooked it up to my series X and everything worked fine except that there is no sound coming through my wired headphones. These are Arctis Prime Steel Series wired headphones that worked fine with all my other controllers and just recently with my Xbox series X controller but when I connected to the Elite control they sent me it does there's no sound coming through. I cleaned the port a harder rebooted my Xbox Series X I updated the firmware and still no results.

Do you have any suggestions?

Hello Findinglavacake,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are experiencing issues with the headphone and controller. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, your headphones work on every device and the controller will work on every headset you own. However, this two will not work together. To have a better understanding, we would like to further isolate your concern.

1. May we ask when did this issue happen? Was there an update you install on the driver or the OS of the device you connected?
   
2. After you plugged the headphone jack on the controller in what device are you connecting the controller? Is it Xbox Series X|S or Xbox One or PC or mobile?
   
3. May we ask for the make and model of the headphones and the controller?
   
4. Was there an update of the drivers for headphones?
   
5. Will the headphones connect wirelessly not wired?
   

There could be a fix if the issue happens after an update, you may contact the device support for assistance however, if it is different then we need to check further on the details.

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community