Headphones not letting me hear background audio

I've had this problem too and the worst part is i don't know it got resolved. I did give a xbox a break for a week and hooked it fixed it's self which it did for me, you could try this buy no guarantees

If there's no chat mixer option it seems as though the console isn't recognising the headphones correctly.

What headphones are you using?

If the headset has its own built in mixer then these options will not be displayed in the xbox menu. If you're using headphones such as the hands free for your phone or others without a built in mixer then there should be an audio setting in the system menu
- I've attached a picture if how that looks for me. The headset chat mixer balances the game sound with the party chat.

I don't think the model would matter. They used to work before, now they don't.

There have been no posts on this in the last 4 days. Is there even a fix for this issue?

Hi there GoldenSniper874,

Thanks for reply and update on the issue with not being able to hear the background audio.

To help clarify:

• When you talk about background audio, are you referring to the in-game music and sfx.
  
• Does this happen in every game?
• Have you tried another controller?
• Have you checked the audio settings?
  • Xbox Button
  • System Tab
    • Audio
      • Adjust - Headset Chat Mixer

Let us know, so we may further assist.