Headchat mixer is greyed out for my new turtle beach recon chat headset

Hi! My name is Ben an Independent advisor and hope you are doing well!

With regards to your issue, there is a similar post like this in one of the community forum. Have you somehow tried choosing which speaker to use when you connected your turtle beach headset?

Here is the link reference to the community post https://answers.microsoft.com/en-us/xbox/forum/... it has the steps to try as well.

Looking forward to hearing back from you so we can further assist if the steps will not work for you.

Kind regards,

Ben

I have both the Turtle Beach Recon chat headset, and the Afterglow Level 1 chat headset.

Also to add, the headsets i'm using are a Turtle Beach Recon Chat White headset and a Turtle Beach Stealth 450. Both of which work on other sources.

is there something on the back of the package that would clue me in on of game volume will be available before I blow money on another one?

You'll never get any game volume/audio on the Turtle Beach Chat Recon Headset, its for chat only,

For chat and game audio you need something like the Turtle Beach Recon 50X Headset.

Could use a bit more information, like what kind of headset it is, there are tons of different headsets out there and they don't all operate the same way.

My best guess is that you're using a headset that plugs into the 3.5mm jack and has no inline volume/mute buttons?

Try this. Start at the Home screen. Press the guide button to bring up the slide out menu and navigate over to the system tab (should be the last one on the right if memory serves). You'll see a link to settings on that tab, but what you're looking for (and
hopefully you'll see it) is a "audio" link just under it. If it's there, click on it and that will bring up a menu with volume and chat mixer options.

You may also want to make sure your controller(s) are up to date, especially if it's a new headset, but I doubt this is the case, since you've already been in that menu and would've seen that there was an update available when you saw that the volume option
is greyed out.

hi my son headset is Turtle Beach Recon 50x. I have gone into audio and I believe the settings are correct for the chat mixer. It’s just really strange as they were working and all of a sudden whilst he was chatting to someone they stopped working. But the
new Turtle beach headset don’t work either, it’s making wonder if it is the controllers