HBO Max won't open up

DarthXenon03 · Nov 20, 2021

I don't know why this is happening. HBO Max won't open up when I click on it. The message that pops up is "Getting your app ready." but it pops up for like half a second and then disappears and goes over and over. It was working last week but now has trouble opening up. I've left it going for a while for it to eventually open but it doesn't. I'm afraid to uninstall it because I don't know the password to log in as of now. Does anyone know why apps aren't opening up properly?

:)

Christopher Revoredo

Hi there Darth welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Try the following:

Open the Xbox Guide by pressing the guide button on the controller and select

Settings.

Select Network Settings.

Select Advanced Settings.

Under Change Settings select Alternate MAC Address.

Select Clear.

Allow the console to restart when prompted.

Nursemorph

Whilst HBO Max is available in Romania, it seems the HBO Max App is not:

https://www.microsoft.com/ro-ro/p/hbo-max/

Strange as it should be available:

"HBO Max will be available on leading devices and platforms, including smart TVs (Samsung, LG and Android TV™), via streaming devices (Apple TV 4K and Google Chromecast™), game consoles (PlayStation®5, PlayStation®4, Xbox One, and Xbox Series X|S) mobile and tablets (iPhone, iPad, iPod Touch, and Android™), and online at http://www.hbomax.com. HBO Max will also be available through selected TV distribution partners."

It was supposed to be released on 8th March.

https://business-review.eu/news/hbo-max-goes-live-in-romania-on-march-8-227410

Warner confirms this with their press release:

https://pressroom.warnermedia.com/s...-european-launches?language_content_entity=en

However, I have seen people unable to find the app via a PS4 so maybe the app release has been delayed/scheduled for later?

Nursemorph

Could you perhaps explain that to WarnerMedia? the company who own HBO Max:

"The 15 countries are: Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Moldova, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, Serbia, Slovakia and Slovenia. HBO Max is currently live in 46 territories across the Americas and Europe"

"game consoles (PlayStation®5, PlayStation®4, Xbox One and Xbox Series X|S)"

There was nothing in their press release to say that Romania would be excluded because they aren't in an Xbox Live region. If Romania were excluded from everything, then why does the MS Store allow for a Romania region change?

FenixRevil

surely they are problems with the application server, better try again later, if the problem continues ask help from xbox technical support

Mariobeast3820

It must be the server situation again, Wait for a while then try again.

HBO Max won't open up