HBO Go, Netflix, Amazon prime not showing up in App Store.

Received Xbox One for Christmas. HBO Go app is not in the app list and when I search for it returns no search results. Same for Netflix and Amazon Prime. Notified Microsoft. They had no answers and were no help. Anyone else having this issue? Any fixes?

:)

 

Connection issues and disconnecting constantly

Same here. "Check your connection" shows a good connection, all services up however, Netflix, Amazon Prime, HBO GO, ShowTime apps all not working.

 

Amazon Instant not showing up for download

I have a gold membership and an Amazon Prime account, but when I go into the store on my Xbox One, and search the app section, the Amazon Instant app is not showing up. I also search the whole store and it is also not showing up at all.

Is the app no longer available? Is it just something wrong with my system?

 

I'm currently having the same issue, anyone have a solution?

 

Hey there Hectic CA!

Sorry to hear about the issue! Let's try a few troubleshooting steps to see if we can get this issue sorted:

• Press and hold the power button on your Xbox One consoles for 10 seconds.
• Once your console is powered off, unplug the power cord.
• Wait 5 minutes and then plug in your console.
• Power on your console and try to search for one of the listed apps in the Apps store.
  

Give the suggested steps a try and be sure to let us know the results!

 

I tried the solution you have posted mister qimby. It did not work. The apps are still not available in the App Store.

 

Hey there l KORMAC l!

Sorry to hear that the issue is continuing to occur! Are you able to see any other apps while searching in the Xbox Store? If you are able to see other apps except for the apps described above, I recommend trying a few steps:

• From the Home screen navigate to My games & apps.
• Select the Apps tab and scroll to the right.
• Select Find more in the Xbox Store.
• On the next screen select Apps.
• Check if you are able to see Netflix under the Featured tab.

Give the suggested steps a try and be to let us know how it goes. Thanks!

 

Netflix does show up under the popular apps on the apps home page. Amazon Prime and HBO Go are still not showing up in search, popular apps, all apps, or new apps.

 

Hey l KORMAC l!

Sorry to hear that the issue is continuing to occur! Just to make sure that we have all of the proper preferences set, I recommend following a few steps:

• From the Home screen, press the Menu button and select Settings.
• Select Privacy & Online Safety.
• Enter your passkey if required and navigate to Content restrictions.
• Select access to content and check to see what this option is set to.
• If it is not set to Unrestricted, select Unrestricted from the drop down list.
  
• Once you have changed this setting, try searching for one of the missing apps.
  

Go ahead and check the listed preferences and let us know how it goes. Thanks!

 

I'm having the same issue and none of those solutions worked. I also can't find Hulu Plus

 

Hey RobbedSquash6!

Looks like this thread is a bit older and the OP may have had the issue sorted. Since this thread is older, please post a new thread so that the community can provide support tailored to you. Thanks!