Having trouble

Discus and support Having trouble in XBoX Games and Apps to solve the problem; If anyone happens to see this could you please help me? My son is having trouble joining parties and he can't access his settings or reply to messages.... Discussion in 'XBoX Games and Apps' started by Tylenxyz, Feb 3, 2018.

  1. Tylenxyz
    Tylenxyz Guest

    Having trouble


    If anyone happens to see this could you please help me? My son is having trouble joining parties and he can't access his settings or reply to messages. Does anyone know what may be causing this and how I can fix it?

    :)
     
    Tylenxyz, Feb 3, 2018
    #1
  2. Wildmn34
    Wildmn34 Guest
    Having trouble also.

    Can you explain exactly what your issue is and what you are experiencing trouble with? I'd love to try and help, but there's not much info to go on in your first post.
     
    Wildmn34, Feb 3, 2018
    #2
  3. HassanB
    HassanB Guest
    Having trouble

    Hi,

    I'm assuming that you're being asked to agree to the terms of use which was just recently updated. If that's the case and you can no longer access your parental e-mail account due to it being hacked then you will need to do one of two things. You can try to
    reset your password, and if that doesn't work you can try to fill out the Microsoft account recovery form located
    here.

    If neither options work I'm afraid that you won't be able to agree to those terms or access the account. In order to
    promote your account from a child to an adult you still need to be able to agree to the terms of use one last time. Inability to do
    this means that you're locked out of the account.
     
    HassanB, Feb 3, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Having trouble

    Please check http://enforcement.xbox.com and login with the account he is using.

    From there you can see if there is an active ban on his account and whatever the reason in.
     
    CrazY1985, Feb 3, 2018
    #4
  5. Judge Win User

    Having Trouble

  6. HassanB Win User

    Having Trouble...

    Hello,

    As much as we'd like to, we are unable to help with issues of password resets/blocked e-mails/changing parental e-mail's. You will need to try to reset
    the password    , if that does not work, please try to fill out the account recovery form here, or if the account
    is blocked please have the parent fill this form out    .

    If you don't have access to either of these options, you will need to contact the Microsoft Account team here.

    As previously stated, we have absolutely no control over resetting passwords/unblocking e-mails/changing parental e-mail's.

    [​IMG]
  7. KAVANAUGH420 Win User

    Haveing trouble

    There's no laptop I have it wired in I reset the mode It's connect to its own wifi no one els is connectd to it.

    Idk if it's a problem on there end or something

    Thank you for the suggetens tho.
  8. M3tal Daz3 Win User

    Having trouble

    Turn off the Xbox One console by pressing
    the Xbox button on the front
    of the console for about 10 seconds until it shuts down completely. Unplug
    the console's power cable. Wait 10 seconds. Important Be sure to wait 10 seconds.
  9. Im Going Space Win User

    Having Trouble

Thema:

Having trouble

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