Having trouble seeing friend on madden 23 unknown login error

Hello Face0520 H how are you?
My name is Ezequiel I'm an Independent Consultant. I believe there is a problem on the EA game server, you can follow these steps to resolve this issue: 1-Check your Xbox status by clicking this link

https://support.xbox.com/en-US/xbox-live-status

2- If all services are working and the problem still persists, I suggest you turn off your internet router for 5 minutes and turn it back on, check if the problem has been solved.
3- If the problem still persists I suggest you contact EA support through the link below.

https://help.ea.com/

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

I have tried every trouble shooting problem on the internet it did this in madden 23 I stop playing the game now I pre-order madden 24 and same problem. Contact EA no results it's a shame I payed 100 dollars for a game I can't enjoy.

Hello, the estimated response time for a support request is usually 48 hours or less

In the meantime you can try creating a post in the EA forums
https://answers.ea.com/t5/Madden-NFL-23/ct-p/ma...

I have nothing but trouble with the x box app. I can't login because of the error above. The weird thing is that my friend can see me online an I get the notification that I am login but on the app the error appears and I should try it later again.
I did some research and no one seems to have found out how to fix this problem really. I tried a lot of "solutions" already but nothing works. The xbox app is an insult to all players.

Have you tried installing l Madden 23 using the EA Desktop app?