Having Trouble Processing My Payment

Hello Joshua P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and I found a publication by Gerardo C., an independent advisor, where he mentions some steps to solve the payment problem and I thought it was a good one. information, which you should take into account:

I recommend you try the following possible solutions:

- Try purchasing the item from a different browser to see if you still have the same problem.

- Delete and re-associate the card with your account using the following link:

https://account.microsoft.com/billing/payments/">https://account.microsoft.com/billing/payments/

- Add a different card and try to make the payment again.

- Associate your debit/credit card with a Paypal account and try to make the purchase with that payment method, it generally does not cause problems and is just as secure.

- If none of the previous solutions work, please wait 48 hours without trying to buy anything in the store so that if you have a temporary block, it will be removed. If after this time you are still unable to purchase then please contact your bank as they may be blocking the purchase.

Information Source (Credits): https://answers.microsoft.com/thread/1f9d9a37-9ea9-49d7-a773-b48242d0072e

In addition to this method, if it doesn't work, you can try the solution options recommended by Microsoft support, I hope it helps:

If you're having trouble purchasing something from the Microsoft Store, here are some steps you can try:

Check that your credit card is up to date on the Payment Options page: https://account.microsoft.com/billing/payments

Check that you do not have any overdue subscription payments (https://support.microsoft.com/accou...vencida-669cfde5-833d-463c-2db3-0520dcb90ba0) on the Services page: https://account.microsoft.com/services

Check that your account is not temporarily suspended: https://support.microsoft.com/accou...blockada-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Check if your Xbox account is suspended: https://enforcement.xbox.com/enforcement/showenforcementhistory

Check that your computer's antivirus is not blocking pop-ups or payment confirmation windows.

Alternatively, try our Guided Support troubleshooter to get things working again: https://go.microsoft.com/fwlink/?linkid=2216459

Information source (Credits): https://support.microsoft.com/accou...ft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

Sincerely,
Oskayra.

I have the same issue trying to buy pc game pass subscription, i contacted support they told me to wait 24 hours and try again but still have same issue.

Hello Veronica T ! My name is Jeremy and I’m happy to help you with your question.

I personally am not having this issue or have I heard any reports today however as the error message states you will need to contact Microsoft Support.

Here is that link:

support.microsoft.com/contactus

Thank you for reaching out to the community forums and have a good rest of your day.

Regards,

Hello, just checking in.

Did that resolve your issue, or are you still having trouble?

Thanks,

Hayabusa

Hello PaulaBrown9,

Sorry to hear you are having trouble making purchases for your child's account. It looks like there is a specific issue with the web page. I suggest clearing your web browser cache. You can also use a private browser or a different browser (Edge instead Chrome, or Firefox, etc).

To delete your cache from the Edge Browser:

1. Open Microsoft Edge.
   
2. Click the Settings and More (three dots) button on the top-right corner.
   
3. Click on Settings.
   
4. Click on Privacy and services.
   
5. Under the “Clear browsing data” section, click the Choose what to clear button.
   

I suggest specifically deleting "Cookies and other site data" and "Cached images and files". Note: It will sign you out of your saved log-ins and passwords.

To delete your cache from the Chrome browser

1. On your computer, open Chrome.
   
2. At the top right, click More (three vertical dots)
   
3. Click More tools
   
   Clear browsing data.
   
4. At the top, choose a time range. To delete everything, select All time.
   
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
   
6. Click Clear data.
   

Sign into your account and try the steps again.

If you are still having issues with the website, and it happens everywhere you try (Other computers, your phone, browsers, etc) try using the Microsoft Family Safety app on your mobile device.

When you log-in it should show your family members. Click on the child account and scroll all the way to the bottom where it says "Spending". Click on Manage

From there you can manage their content restrictions the same way you would on the web or the Xbox console. Scroll down to "Microsoft account balance" then click Add money.

Let me know if that helps resolve your issue.

Regards,

Hayabusa