"Having trouble installing or launching games?" XBOX PC app

Hello Micah A Saunders,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you are trying to install and launch games installed from Xbox app. We understand that you have tried to fix this issue by performing troubleshooting. Let us check on this together so you will get back to gaming.

We appreciate you have shared the steps you performed to fix this. Factors of inability to launch or install a game could be compatibility issues, updates missing, credentials mismatch, etc., To better isolate your issue, we would like to ask for few questions:

1. May we ask for a screenshot of the issue? Please conceal any personal information.
   
2. What specific games are you having issues installing? How about games you were having issues launching?
   
3. When you said that PowerShell finally opened the Gaming Services page, have you tried to uninstall and reinstall the gaming services through PowerShell?
   
4. Are we having issues installing games or apps through Microsoft Store? For suggestions you may try these games if you'd like: Minecraft Launcher, Microsoft Solitaire Collection, Microsoft Sudoku and etc.,
   

So far, from the details you provided, you can try the steps from a support article and let us know the result. You can just skip those you have done already.

Try these two sets of troubleshooting for installation and launching issues from this support article: Troubleshoot issues with the Xbox App for Windows.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Sorry to hear it. Please make sure there are no pending updates for your PC. If there are then please make sure they get done first.

After that, if you're still having trouble installing the game then please try launching the Store app and search for the game there to install it

Having trouble launching the Xbox app on my new PC. I've tried several things in PowerShield and commands, repaired and installed many Xbox related apps, and everything is up to date. I signed up for the 1-month trial of Xbox Game Pass but can’t launch Xbox. I managed to open the app client but it loads and says “Xbox needs an update. We’re getting Xbox ready for you…” and nothing happens for hours.

Sorry to hear it. If you are having trouble downloading the game from the beta app then please cancel the install and launch the Store app. Find the game there and start the install again