Having trouble going online

Hi,

There are many possible reasons why you are unable to join a session online. One of them could be a network error or the status of your profile.

To properly isolate your concern and provide you an appropriate solution, please clarify the information below:

• Have you tried to use a different profile on the same console?
• Does the issue occur when you play online with other games?
• How do you connect your console to the network?
• Do you have an active Xbox Live Gold membership on your account?
• On which device are you trying to play the game?

I have the EXACT same problem.

Played some COD: WW2 yesterday like any other day, went to check the Black Friday Sale, bought a game and after that....couldn't get to any online services within any games.

My subscriptions say I have Xbox Live Gold to last me to 11/2018, but can't play any multiplayer at any game. Just wants me to get more Gold-time.

All I can say is that removing my account and re-downloading it doesn't work (did this two times).

Xbox support pages say that the next step would be to do a factory reset on my console, which would suck because I have almost 800 GB's worth of games on my HD and just to get that all re-downloaded would take like two whole days.

Since the official Xbox support is closed (as it is on weekends...?) I guess I'm not playing any MP unless this magically works out by itself.

I have the EXACT same problem.

Played some COD: WW2 yesterday like any other day, went to check the Black Friday Sale, bought a game and after that....couldn't get to any online services within any games.

My subscriptions say I have Xbox Live Gold to last me to 11/2018, but can't play any multiplayer at any game. Just wants me to get more Gold-time.

All I can say is that removing my account and re-downloading it doesn't work (did this two times).

Xbox support pages say that the next step would be to do a factory reset on my console, which would suck because I have almost 800 GB's worth of games on my HD and just to get that all re-downloaded would take like two whole days.

Since the official Xbox support is closed (as it is on weekends...?) I guess I'm not playing any MP unless this magically works out by itself.

Aaaaand now - after removing & re-downloading my account for two times, reseting the whole console once - I noticed that my Xbox One S went straight from being Open NAT to Strict. So after making sure EVERYTHING was as they needed to be on my network connections
and such....

It just started working! On its own 0_o

It went from getting "Unavailable" NAT to Open.

Hopefully this could get your hopes up, or atleast gives some perspective on this situation.

I've heard that there can be some network connection issues with the Xbox One S sometimes, so maybe it's more to do with the hardware than with the account/subscribtions.

It may be your ISP as there’s going to be an outage as a lot of people were having trouble connecting online.

if you are on the same network then you need to reboot your router and modem also known as a power cycle or reboot, ill post link for you to try..hope this helps

usually when 2 people are unable to join each other on line its because of nat issues, im gonna post 2 links for you, try them in order.

forums.xbox.com/.../4150319.aspx

support.xbox.com/.../network-ports-used-xbox-live

hopefully this helps if not let us know, thanks