Having reward and account trouble.

FallenLeon · Mar 9, 2017

Hello, lately i've been checking MyRewards daily to see if Ihad received the points from my final preorder title for the 3 preorders mission. I have already checked to see that the previous two titles For Honour, and Mass Effect Andromeda, have both been
added on the mission page, however the final preorder of South Park the fractured but whole, hasn't gone through.

I checked again today and now MyRewards say I've been a member since "???" and my stats have all been reset.

Is this an issue on your end? And will my earlier issue continue when this is resolved?

I was also wondering, I preordered the South Park game for that Mission, but will I also receive credit for the Mission for 6000, for buying anything in the store this month too?

Thank you for looking into this in advance.

:)

SWAGGERDJ8097 · Mar 9, 2017

xbox rewards dosent work

im having trouble making an account for the rewards it WILL NOT LOAD AND LET ME MAKE AN ACCOUNT ive tried over 100 times please help me

Miss Kleo · Mar 9, 2017

region migration not working

Hey ACS Eldres! Glad to hear the migration was successful! I'm guessing that is the case and you'll see your Rewards account working in a few days but if you're having trouble accessing it after some time has passed I'd suggest posting in our

Rewards Questions forum.

The Rewards Squad can help you out there and figure out why your account is having region troubles!

XBLRewards8 · Mar 9, 2017

Hello FallenLeon,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning.

I'm happy to report however, that your purchases are working as intended. On our database I can confirm seeing your third and final punch for South Park (since the release date has been pushed back, we will be awarding this pre-order within 96 hours). Also,
this purchase did go toward Simply Rewarding, and completed that offer. Once our website is updated with current data, you should see these offers Rewarded. Again, apologies for the inconvenience.

XBLRewards8

Hello FallenLeon,

Apologies for the confusion. There was an error that arose with our daily maintenance that caused a file to fail. This caused users to briefly see what appeared as no account at all. We have hotfixed this issue, and you should now be seeing account information
that is accurate up to yesterday morning. We are currently working on getting this information up to date to this morning.

I'm happy to report however, that your purchases are working as intended. On our database I can confirm seeing your third and final punch for South Park (since the release date has been pushed back, we will be awarding this pre-order within 96 hours). Also,
this purchase did go toward Simply Rewarding, and completed that offer. Once our website is updated with current data, you should see these offers Rewarded. Again, apologies for the inconvenience.

Miss Kleo

Hey ACS Eldres! Glad to hear the migration was successful! I'm guessing that is the case and you'll see your Rewards account working in a few days but if you're having trouble accessing it after some time has passed I'd suggest posting in our

Rewards Questions forum.

The Rewards Squad can help you out there and figure out why your account is having region troubles!

Smwutches

For help with the Rewards program, you'll need to post here -
forums.xbox.com/.../29.aspx

Smwutches

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. They haven't been deposited yet because you haven't reached that point. Since you do have over 1,000 credits, you can request a deposit on the
MyRewards section of the site and they will be deposited on the date listed on the site at the time that you make the request.

XBLRewards8

Hello A Wild Dez,

From the FAQ:

When will I get my Rewards Credits?

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
of 5,000 is reached.

If you want a deposit before this amount, from the FAQ:

What if I want my Rewards Credits, but I don't have 5,000 accumulated?

If you reach 1,000 Rewards Credits or more but don't have the 5,000 Credits needed to automatically trigger a deposit, a 'Request Deposit' button will appear on your MyRewards page. Click the button to request your credits, which will be deposited into
your Microsoft account by the next scheduled deposit date. Check out the progress bar at the top of your MyRewards page to see your Credits progress.

Having reward and account trouble.