Having problems with account

Discus and support Having problems with account in XBoX on Consoles to solve the problem; I have recently been banned from playing multiplayer games for harassment when I already had a communication ban in place. I have no clue the... Discussion in 'XBoX on Consoles' started by TheWildShark274, Oct 11, 2017.

  1. Having problems with account


    I have recently been banned from playing multiplayer games for harassment when I already had a communication ban in place. I have no clue the communication ban’s purpose but I know that I wasn’t able to “harass” anyone because of this. I occasionally use
    profane language but only around friends who don’t mind it. I don’t tend to talk to the random people in my multiplayer games and when I do I’m on my best behavior. How could i get banned?

    :)
     
    TheWildShark274, Oct 11, 2017
    #1
  2. Having Problems with Family Accounts

    Hello Menace!

    I would have your parental unit follow the steps in the following article to add you back onto your Family Plan:

    Add or remove Gold Family Pack members

    Let us know if you have any more questions!
     
    Mister Ohnaka, Oct 11, 2017
    #2
  3. Having Problems with Family Accounts

    I have been in an xbox live family plan for a while now, and this has only recently happened.

    I kept getting messages because my dad had not updeated the billing information for the family plan. After some time, my brother and I lost our Gold Xbox Live status. Once the payment method was updated, I was added back onto the family plan, but I only
    have Silver Xbox Live.

    Here is my problem:

    I am part of a family plan, but I do not have gold.



    Here is what we tried:

    Removing my account from the family plan and putting it back on.



    Additional info:

    gamertag -

    account region - United States of America



    Thanks for the help in advanced
     
    PinedDownMenace, Oct 11, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Having problems with account

    For information about your ban and to see about submitting a case review, you would need to go to
    http://enforcement.xbox.com

    Use of profanity is a violated of the code of conduct even if you are just talking to friends.
     
    Smwutches, Oct 11, 2017
    #4
  5. and that’s perfectly understandable except I’m not the only one and I know worse people but how come I’m the only one to get nailed?
     
    TheWildShark274, Nov 1, 2018
    #5
  6. Smwutches Win User

    Having problems with account

    For information about your ban and to see about submitting a case review, you would need to go to
    http://enforcement.xbox.com

    Use of profanity is a violated of the code of conduct even if you are just talking to friends.
  7. TheWildShark274 Win User

    Having problems with account

    Use of profanity is a violated of the code of conduct even if you are just talking to friends.
    and that’s perfectly understandable except I’m not the only one and I know worse people but how come I’m the only one to get nailed?
  8. Francia J. Win User

    account is having problems

    Hi Logan, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    May I ask what s the exact error that you're getting is whenever you're trying to log in to your account?
  9. Belen T.C. Win User

    Having problems with my account

    Hello Qusai,

    Thank you for posting in Microsoft Community.

    I'm sorry to hear that you are having problems with your account. It sounds like your account was hacked and your email was changed without your permission. We take account security very seriously and we want to help you recover your account as soon as possible.

    To recovery your account, what we highly suggest is contacting Xbox Live Support so you can provide some information to verify your identity and ownership of the account. You can reach them on this link: Contact us | Xbox Support

    By the way, just a friendly reminder please do not share any personal or sensitive information on this forum, such as your passwords, credit card numbers, or email addresses.



    We appreciate your understanding and cooperation.

    Sincerely,



    Microsoft Community Moderator
  10. Mister Ohnaka Win User

    Having Problems with Family Accounts

    Hello Menace!

    I would have your parental unit follow the steps in the following article to add you back onto your Family Plan:

    Add or remove Gold Family Pack members

    Let us know if you have any more questions!
Thema:

Having problems with account

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