Having issues with my account

Hello Ramses, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.

I'm sorry to hear you're having trouble with your Microsoft account.
May I know what happened exactly, your account was compromised or you forgot the credentials?

Reminder: Please avoid sharing personal data including email addresses

"If you see the Xbox Insiders link at the top of your forum page then you signed up."

This can't be true, as I'm seeing that link at the top of my page but I never signed up. And what happens if I click on it? Will I suddenly experience all manner of preview problems? #AmSoNotTouchingThatLink

Hi there Eladio

Thank you for getting back to me

I tried removing my profile and resetting it like you said. The bio has now fixed! I'm hoping it will stay that way.

My xbox live tenure is still not functioning. Could you please look into it. The tenure does not display itself anymore on my profile (on xbox one).

The messages have now been deleted that were glitched.

Thank you

Kind regards

Zoey

Hey Zoey

Thank you for taking the time to come back and letting us know about your results.

There have been reports of this as of late, however, there have also been reports that it just comes back with no additional input from the user.

This is likely due to the engineers catching wind and rolling out patches and fixes in waves.

At the moment all we can currently is ask for your continued patience in us getting this resolved.

As there is no further information that we can provide for you on this matter, we will now be locking this thread.

If you have any other questions or concerns, that differ from this matter, please, feel free to create a new thread and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day!

Hey Zoey

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with certain information not displaying correctly under your account.

From what you mentioned, it appears to be a connection discrepancy. However, you mentioned that you have saved this as a Word doc, so that would imply that you are making changes on this via a different platform such as a mobile device
or PC.

When you see these changes, do you see a disparity across all the platforms [Xbox platform, Xbox Companion App, and Windows 10 Platform]?

Have you tried to
remove your account and re-add it onto your console? Do the changes reflect correctly when this is done?

Can you verify this info for us, so that we may provide additional troubleshooting techniques to address this further.