Having issues with an Xbox account need someone from Microsoft to contact me please .been...

So it seems another fruitless attempt of me getting anywhere with my issue,

3 years ago bought my son a new Xbox had an issue trying to set up Xbox live,so my son made a new account.he no longer uses the Xbox as it is broken and has moved onto a gaming pc..I received notification of Xbox live subscription going out beginning of March on my email and credit card.tried for over a week to contact Microsoft ,gave up frustrated in the end contacted my bank to cancel the 49.99 payment to Microsoft that would go out on 2nd of March as I can’t get any response from Microsoft,to only get an email on 2nd of March saying thank you for my new subscription.I do not know what the new account was set up to access Xbox live so can’t cancel reoccurring subscription.how can I stop this and can I get refunded, can’t get call back to work ,as it always says”there is an error at your end”

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Chris, could tell you exactly what happens to your account, what problem is happening, if it would be on pc, Xbox or even on the website, some error message appears if you can give more details.

I have not been contacted by anyone regardint his issue? I just spent an hour with tech support on the phone. Could someone from MS please contact me?

i need someone from the XBLPET about my reputation its been a week and im still banned it shows no signs on the enforcement history that i have been suspended please can you contact me