Having issues registering Elite Series 2 controller as new device using the serial number????

Discus and support Having issues registering Elite Series 2 controller as new device using the serial number???? in XBoX on Consoles to solve the problem; Having issues registering Elite Series 2 controller as new device using the series number. I am looking at the serial number on the back of my official... Discussion in 'XBoX on Consoles' started by Jonathan Marks1, Oct 9, 2023.

  1. Jonathan Marks1
    Jonathan Marks1 Guest

    Having issues registering Elite Series 2 controller as new device using the serial number????


    Having issues registering Elite Series 2 controller as new device using the series number. I am looking at the serial number on the back of my official Xbox Elite Series 2 controller and trying to enter it when registering a new device. I have a broken joystick and am trying to look up the warranty or initial repairs but I am getting a "We couldn't verify the serial number. Check the serial number and try again." error message but I am definitely entering the serial number in correctly. So confused on what to do and still need help with repairs on my controller.

    :)
     
    Jonathan Marks1, Oct 9, 2023
    #1
  2. Jonathan Marks1 Win User

    My elite controller series 2 can't be registered

    Hello I found this post as I am also having the same issue, I am looking at the serial number on the back of my official Xbox Elite Series 2 controller and trying to enter it when registering a new device. I have a broken joystick and am trying to look up the warranty or initial repairs but I am getting a "We couldn't verify the serial number. Check the serial number and try again." error message but I am definitely entering the serial number in correctly. So confused on what to do and still need help with repairs on my controller.
  3. Jonathan Marks1 Win User

    Having issues registering Elite Series 2 controller as new device using the serial number????

    So tried to add the device again today and it seems like it actually worked this time. Idk if there was an issue with the add device tool or something but it seems to be working and I was able to register my device now.
  4. Nkosana23 Win User

    Having issues registering Elite Series 2 controller as new device using the serial number????

    Hi. May you kindly confirm where you purchased the controller from.
  5. Jonathan Marks1 Win User

    Having issues registering Elite Series 2 controller as new device using the serial number????

    Hi. May you kindly confirm where you purchased the controller from.
    It’s a used one that I purchased online, it’s definitely an official controller, everything works fine except the right joystick click function, which appears to be damaged. I’ve connected it to my PC and also updated the firmware via the Xbox Accessories app on PC. I am looking to register the controller so I can have the joystick fixed.
  6. Nkosana23 Win User

    Having issues registering Elite Series 2 controller as new device using the serial number????

    I am not certain what may have been the issue either. Either way, I am glad you managed to get yourself sorted.
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Having issues registering Elite Series 2 controller as new device using the serial number????

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