Having a strange video issue here

AnimaDeMachina · Dec 20, 2015

playing games is fine, but when I use any video streaming service such as Netflix, Sling, Hulu, or even YouTube the video plays for a few seconds then locks in a recurring loop while the audio continues just fine. This has me frustrated and confused been
doing this since Friday.

:)

xSOx OurSole · Dec 20, 2015

Can't download ArcaniA

Having this issue. Strange.

Rizzlok · Dec 20, 2015

Can't retrieve stats....

strange im not having an issue atm

AnimaDeMachina · Dec 20, 2015

And now instead of a recurring loop, the screen is just turning green, while the audio continues to function... whats going on with this thing?

B Ichi Maru · Dec 25, 2015

I am having the same problem since yesterday and I have tried all the support solutions listed from restarting the console to resetting the dns what is going on with xbox no problems on my playstation.

Omar Lewis · Nov 1, 2018

I am having similar issues; its ridiculously frustrating that I can't watch HBO, Showtime without that stupid green screen popping up.

B Ichi Maru

I am having the same problem since yesterday and I have tried all the support solutions listed from restarting the console to resetting the dns what is going on with xbox no problems on my playstation.

Omar Lewis

I am having similar issues; its ridiculously frustrating that I can't watch HBO, Showtime without that stupid green screen popping up.

AnimaDeMachina

And now instead of a recurring loop, the screen is just turning green, while the audio continues to function... whats going on with this thing?

NxtDoc1851

That is strange. I personally am having no issues with Upload Studio. I checked with my inner circle of friends and they are having no issues creating videos

Obsessive Power

Hi,

Sorry about your problem there. It's not a case that your console is old - late 2013 to early 2016 isn't a long stretch with this technology. It's more a case of your console developing a hardware fault with the APU. The Xbox one's (and the PS4) graphics
hardware is built into the same chip as it's main CPU hardware (hence the term 'APU' or Accelerated Processing Unit). Generally when these graphic anomalies occur, they tend to been seen in all games, but this isn't always the case.

Since this isn't something you can fix yourself, the only recourse is to contact Xbox Support and request a repair. The price depends on your region, it will still be cheaper than buying a new console though. To request a repair on-line, you need to visit

this link

Hope that helps!

Having a strange video issue here