Haven't used an Xbox in 3 to 4 years still have music Groove would like to cancel

You can try cancelling at http://commerce.microsoft.com or you'll need to contact support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi,

To cancel the Groove music subscription on your account, you may follow the steps below:

1. Go to https://account.microsoft.com/services/about and log in to your Microsoft account.
2. Find Groove Music on your subscriptions list –> Select Turn off auto-renew.
   
3. Select Confirm cancellation.

If you still unable to cancel the subscription, we suggest that you contact our Xbox Chat Support. They have the correct tools to cancel the subscription on your account. To contact them, kindly click the link below:

Xbox Chat Support

Should you need further assistance, feel free to post back.

Hi,

I signed up for groove music in August as there was a 3 month free. I have now paid for groove for the last 2 months and haven't got my code?.

Please can you advise as this seems like false advertising to me......

Regards

Roger

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

Still no code for 3 months of Groove Music :-( !!