Haven't recieved any content for Gears of War 4 UE

hippie4life · Oct 21, 2016

I pre-ordered Gears of War 4 Ultimate Edition for over 2 weeks ago and I still haven't recieved my in-game pre-order items or the launch content that comes with the season pass.

:)

DullAchiever660 · Oct 21, 2016

Haven't recieved any content for Gears of War 4 Ultimate Edition

I pre-ordered Gears of War 4 Ultimate Edition for over 2 weeks ago on my Microsoft store account on Windows 10 and I still haven't recieved my in-game pre-order items or the launch content that comes with the season pass.

Original thread: Haven't recieved any content for Gears of War 4 UE

I've been constantly checking that thread for almost 3 weeks now, I've replied several times first time being 2 weeks ago and I haven't recieved an answer.

I asked one of the community managers on the forums where my DLC is a couple of days ago, he told me to contact Xbox support which in turn told me contact windows support which in turn told me to contact you here.

I also own Forza Horizon 3 Ultimate Edition and had no issues with getting all extra content that comes with it to the only XBL account I'm using (hippie4life).

Miss Bijoux · Oct 21, 2016

Haven't recieved any content for Gears of War 4 Ultimate Edition

Hey again -

As I mentioned in your >>other thread<<, the in-game consumable DLC is not transferable between accounts. That
means that the consumable items you are looking for will be available for use in-game able if you play as "DullAchiever660" but not as "hippie4life". I understand that this is frustrating however we are unable to assist further as content is neither transferable
nor shared between accounts.

If you have any further questions, please respond to your other thread instead of creating additional ones on either account.

Miss Bijoux · Oct 24, 2016

Hey hippie -

For information regarding Gears of War 4 pre-order items, take a look at >>The
Coalition's forum post<< containing information how to locate the items.

Let us know if you have further questions.

hippie4life · Oct 24, 2016

Hey hippie -

For information regarding Gears of War 4 pre-order items, take a look at >>The
Coalition's forum post<< containing information how to locate the items.

Let us know if you have further questions.
Click to expand...

I've been constantly checking that thread for almost 3 weeks now, I've replied several times first time being

2 weeks ago and I haven't recieved an answer.

I asked one of the community managers on the forums where my DLC is a couple of days ago, he told me to contact Xbox support which in turn told me contact windows support which in turn told me to contact you here. You can't expect me to go in circles...

Miss Bijoux · Oct 25, 2016

Hey hippie -

For information regarding Gears of War 4 pre-order items, take a look at >>The
Coalition's forum post<< containing information how to locate the items.

Let us know if you have further questions.

I've been constantly checking that thread for almost 3 weeks now, I've replied several times first time being 2 weeks ago and I haven't recieved an answer.

I asked one of the community managers on the forums where my DLC is a couple of days ago, he told me to contact Xbox support which in turn told me contact windows support which in turn told me to contact you here. You can't expect me to go in circles...
Click to expand...

Gotcha. Could you please message me a screenshot of your purchase from your >>Microsoft Commerce<< account so we can verify your purchase please?

Thanks!

Miss Bijoux · Oct 25, 2016

Hey hippie -

Thanks for the screenshot. We passed it over to the appropriate investigative teams who have determined that that content was not purchased on the account you are posting from. In order for us to best assist, you'll need to post back using the account that
the purchase was made on.

Thanks for understanding.

hippie4life · Oct 26, 2016

Hey hippie -

Thanks for the screenshot. We passed it over to the appropriate investigative teams who have determined that that content was not purchased on the account you are posting from. In order for us to best assist, you'll need to post back using the account that
the purchase was made on.

Thanks for understanding.
Click to expand...

Made a new thread about it here

Haven't recieved any content for Gears of War 4 Ultimate Edition

DullAchiever660 · Oct 27, 2016

Hey hippie -

Thanks for the screenshot. We passed it over to the appropriate investigative teams who have determined that that content was not purchased on the account you are posting from. In order for us to best assist, you'll need to post back using the account that
the purchase was made on.

Thanks for understanding.
Click to expand...

Any solutions?

hippie4life · Oct 28, 2016

That means that the consumable items you are looking for will be available for use in-game able if you play as "DullAchiever660" but not as "". I understand that this is frustrating however we are unable to assist further as content is neither transferable
nor shared between accounts.
Click to expand...

Then I should've gotten my content on MY account, not the one microsoft magically created for me without me knowing.

How come this wasn't the case with Forza Horizon 3 Ultimate Edition? It doesn't make sense that I get all the content for the account that I created for one game, then the next game I buy Microsoft creates an account for me and gives me the content on that
account. It's VERY misleading, especially when it says that I own the season pass on this account and when the developers said ''IMPORTANT: The bonus Gear Packs from Season Pass are not shared. If you wish to ensure you get your Season Pass
Gear Packs, you must first play the game on the Gamertag that you want to receive the packs. '' So I should've recieved the content on the account I first played the game with either way.

Miss Bijoux · Nov 3, 2018

It's VERY misleading, especially when it says that I own the season pass on this account
Click to expand...

Can you provide me with a screenshot of this, please?

Miss Bijoux

Hey hippie -

For information regarding Gears of War 4 pre-order items, take a look at >>The
Coalition's forum post<< containing information how to locate the items.

Let us know if you have further questions.

I've been constantly checking that thread for almost 3 weeks now, I've replied several times first time being 2 weeks ago and I haven't recieved an answer.

I asked one of the community managers on the forums where my DLC is a couple of days ago, he told me to contact Xbox support which in turn told me contact windows support which in turn told me to contact you here. You can't expect me to go in circles...

Gotcha. Could you please message me a screenshot of your purchase from your >>Microsoft Commerce<< account so we can verify your purchase please?

Thanks!

Miss Bijoux

It's VERY misleading, especially when it says that I own the season pass on this account

Can you provide me with a screenshot of this, please?

hippie4life

Hey hippie -

Thanks for the screenshot. We passed it over to the appropriate investigative teams who have determined that that content was not purchased on the account you are posting from. In order for us to best assist, you'll need to post back using the account that
the purchase was made on.

Thanks for understanding.

Made a new thread about it here

https://forums.xbox.com/en-US/thread/f538b1a8-e48e-42c7-b750-df26f496bb6d

DullAchiever660

Hey hippie -

Thanks for the screenshot. We passed it over to the appropriate investigative teams who have determined that that content was not purchased on the account you are posting from. In order for us to best assist, you'll need to post back using the account that
the purchase was made on.

Thanks for understanding.

Any solutions?

hippie4life

That means that the consumable items you are looking for will be available for use in-game able if you play as "DullAchiever660" but not as "". I understand that this is frustrating however we are unable to assist further as content is neither transferable
nor shared between accounts.

Then I should've gotten my content on MY account, not the one microsoft magically created for me without me knowing.

How come this wasn't the case with Forza Horizon 3 Ultimate Edition? It doesn't make sense that I get all the content for the account that I created for one game, then the next game I buy Microsoft creates an account for me and gives me the content on that
account. It's VERY misleading, especially when it says that I own the season pass on this account and when the developers said ''IMPORTANT: The bonus Gear Packs from Season Pass are not shared. If you wish to ensure you get your Season Pass
Gear Packs, you must first play the game on the Gamertag that you want to receive the packs. '' So I should've recieved the content on the account I first played the game with either way.

Haven't recieved any content for Gears of War 4 UE