Haven't received xbox live rewards email

Robbie Davies41 · May 26, 2018

All my other xbox live rewards emails have come through instantly but the two I redeemed yesterday haven't come through yet and it's been a day... I think I my have entered the wrong email address. What do I do about this?

:)

dblmh · May 26, 2018

My rewards account seems to be messed up.

After signing up for xbox live rewards with my main account, I started getting emails regarding my rewards status with an account that I haven't used or signed into for years. I haven't received any rewards on my main account and I preordered three games
last week. I should have satisfied the requirements for the punch card, and I also should have satisfied the requirements for the simply rewarding mission. However, the email to activate this mission didn't make it to me. I also haven't received any rewards
points for my purchases. All of this in addition to the mission for Ghost Recon Wildlands coming out after I had already preordered it is leaving me incredibly frustrated and disappointed with xbox live rewards.

Eden0032 · May 26, 2018

Not been receiving emails from Xbox Live Rewards

Hi,

I haven't received any emails from Xbox Live Rewards in over a year. Can you please check my account? Have a horrible feeling I'm missing out on quite a lot!

Thanks

XBLRewards8 · May 29, 2018

Hello Robbie Davies41,

Vault Credits are added automatically to your Rewards account, and do not trigger a email.

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello Robbie Davies41,

Vault Credits are added automatically to your Rewards account, and do not trigger a email.

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Uber MunkE 00

When you uncheck the boxes, you are saying no to any promotional or product news letters from Xbox and third parties. You have to receive certain emails from Xbox. There are also Xbox Live Rewards newsletters and emails that you might receive periodically.
As far as I know, you can not stop the Xbox Live Rewards emails unless you block them in your email application or service. Hope this helped a bit.

Judge

Hey there! That is indeed the email that Rewards uses, here is the proof taken from the Rewards FAQ:

What types of communications should I receive from Xbox for the Xbox LIVE Rewards program?

A. You will receive program emails for various reasons as a member of the Xbox LIVE Rewards program. Emails include registration confirmation, monthly rewards program updates, and winning a prize in one of our exclusive promotions. Please note that you may
receive an email from *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** on behalf of Xbox for updates. If you have not already done so, please make sure your junk mail filters are set to receive emails from
L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

http://rewards.xbox.com/faq/

Ryan McNasty

Yeah I just saw this. I haven't received my email with the code yet and nothing on the rewards website to redeem

Murphs-A47006C9-2185

If you received the email from microsoft rewards you need to go through their customer support here: https://account.microsoft.com/rewards

If you received it from Xbox Live then you would need to post in the Promotions Forum.

Xbox Live Rewards deposits points directly in your account and there are no codes/gift cards that they give out.

Haven't received xbox live rewards email