Haven't received reward points in 3 years what's the issue?

I've been a rewards member since 2012 the first year of Program i was receiving my points monthly but after switch from microsoft points to real currency the points stopped. WHAT'S THE ISSUE? THANK YOU

:)

 

Missing Reward Points.

I last received reward points over 2 years ago, yet my reward account has been and is still active, that's 2 years of auto renewal (250 points per month) plus points for game purchases I haven't received. Please help.

 

Missing rewards credits

So back in March, I received an email stating earn up 15,000 rewards points for purchasing the game through the Microsoft store. Well, I did and I haven't gotten any rewards points!! What's the deal???

 

Hello WEB PUNISHER,

Our program has changed significantly since 2012. I believe that this is the cause for your confusion.

You can now earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders,
game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. In September 2015, we made some refinements to the program. One change that happened was an adjustment of MyVIP purchase thresholds.
If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress
at (Xbox Live Rewards).

Also a change you may not be aware of is that as of July 2014, we do not award Credits for Xbox Live Gold renewals.