havent received reward credits since the summer

NightShade9252 · Jan 10, 2018

i have yet to receive my rewards since the summer and would like to know why i have not gotten them i have had this issue in the past and just want my rewards

:)

cutemanfresh · Jan 10, 2018

No Xbox Live Rewards

I did the Punchcard Pre-Order about a week ago and havent received my xbox reward credits.

aDoseOfHorror · Jan 10, 2018

Haven't received rewards issue.

Hi, I recently purchased 5,000 credits from Xbox Live MyVIP Vault and havent received my reward. I purchased this using the GEMs in MyVIP. Its been nearly 3 days since last purchase. I need help.

XBLRewards8 · Jan 11, 2018

Hello NightShade9252,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello NightShade9252,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello RdCrestdBreegul,

The Credits for that offer are currently pending in your account. For future reference, you can see a complete log of all your Credit and deposit activity from the MyStatement section of the MyRewards page. We only schedule a deposit automatically at 5000
or more pending Credits. Since your pending Credit amount is beneath this amount, it has not been scheduled. If you would like to request a scheduled deposit, you may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards
page.

XBLRewards8

Hello aceofspades4790,

Since you are not a Rewards member, you did not receive any Credits. Only Rewards members are eligible for Rewards.

XBLRewards8

Hello KnicksRIP,

Since you are not a Rewards Member, you are not eligible for any Rewards offers. This is why you did not receive Rewards Credits for that purchase.

Smwutches

Since the gift card would be an offer from microsoftstore.com you would need to contact their customer support for assistance.

As far as the rewards credits, there are 2 different offers. Only those who received an email for the 50,000 credits or the offer showed on their Rewards page will receive the 50,000 credits. Everyone else would receive the 30,000. but you would need to
post in the Xbox Rewards Questions forum for assistance with Rewards program offers.

havent received reward credits since the summer