Haven't received refund yet

Hello Erisirus,





We are very sorry for the late follow-up,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link:Create a new question or start a discussion (microsoft.com)









Sincerely

Khou Sun

Microsoft Community Moderator

Hello Erisirus,



Thank you for posting in Microsoft Community.



Based on the description you posted, it seems that you have an issue with Xbox wherein even though you have already managed to cancel your order on the same day you have ordered it. But you are still not getting a refund on the product that you have ordered.



Let’s work together in finding the best solution to this issue.





In the meantime, we would like you to try the steps provided from this link: Request a refund for digital games | Xbox Support.

If the provided link does not help you with your current concern. We suggest that you send or email them back our refund team about this problem.



Hope this helps,



Sincerely

Khou Sun

Microsoft Community Moderator

I haven't received a refund yet.

Hi Luvwest. My name is Kyle and I'm an independent advisor.

This forum provides technical support for Xbox devices and services. Since we don't have access to account information or refund details, I suggest contacting Microsoft Support for an update on your refund. Contact options can be found from these links:

https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

https://support.xbox.com/contact-us

https://support.microsoft.com/contactus

Thanks,
Kyle

If they haven't made a decision about the refund yet, respond to the last email you received confirming the refund and tell them you want to cancel.

Otherwise, if it was refunded already, you would need to purchase the game again.