Haven't received codes for legacy bonuses or collection promotion

Discus and support Haven't received codes for legacy bonuses or collection promotion in XBoX Sales and Promo to solve the problem; Case number [Mod Removed], contacted support regarding not yet receiving codes to redeem these promotions even though I fit the criteria. Told me to... Discussion in 'XBoX Sales and Promo' started by EndlessRiver45, Oct 11, 2016.

  1. Haven't received codes for legacy bonuses or collection promotion


    Case number [Mod Removed], contacted support regarding not yet receiving codes to redeem these promotions even though I fit the criteria. Told me to make a post here and provide a case number so here it is.

    :)
     
    EndlessRiver45, Oct 11, 2016
    #1
  2. Haven't received my 4000 credits from the Summer Spotlight yet

    Hi!

    During the Summer Spotlight promotion I ordered Mega Man Legacy Collection 2, Tacoma and pre-ordered Cuphead but I haven't received my 4000 reward credits yet.

    Is this normal?
     
    J.A.J.G.Thiéfaine, Oct 11, 2016
    #2
  3. AdenTC
    AdenTC Guest
    Gears of War 4 Digital Legacy codes

    Hi, I bought the Gears of War 4 console on the 8th October and still haven't received the codes for the legacy collection of games.

    I've downloaded and played GoW4
     
    AdenTC, Oct 11, 2016
    #3
  4. bowski477
    bowski477 Guest

    Haven't received codes for legacy bonuses or collection promotion

    "Don’t fret if you have yet to receive your code – they are being sent over time. We will post an update when distribution has finished. Additionally, your Emblem unlock does not require a code and has been unlocked separately to qualifying
    Gamertags."


    LINK
     
    bowski477, Oct 11, 2016
    #4
  5. bowski477 Win User

    Haven't received codes for legacy bonuses or collection promotion

    "Don’t fret if you have yet to receive your code – they are being sent over time. We will post an update when distribution has finished. Additionally, your Emblem unlock does not require a code and has been unlocked separately to qualifying
    Gamertags."


    LINK
  6. Miss Bijoux Win User

    Missed Promotion Date - Gears of Wars 4

    Hey Erik -

    Unfortunately, if you redeemed the code after December 31, 2016, we cannot guarantee that you will receive the legacy collection. We have no way of altering or extending promotions.

    Sincere apologies for any disappointment this may cause.
  7. Miss Bijoux Win User

    Missing Promo Items from the Fallout 4/Gears of War Promo

    Hey Chris -

    Thanks for the link. Regarding your Gears of War legacy collection. Once you redeem the code for Gears of War 4 that came with your console, that will trigger the system to put you in queue to receive your codes for the legacy collection. The physical copy
    of Fallout 4, however, is something we do not have any further information on and that would be up to GameStop to fulfill.

    Hopefully that helps clarify a bit. :)
  8. SmurfAndy Win User

    No legacy Gears of war codes Since I redeemed GOW4 UE code

    I bought Xbox One S 1TB console, as a retail boxed bundle with a card/code to download GoW4 included in the box

    I contacted xbox support via twitter, inquiring about the xbox 360 legacy collection promotion that was running during the GOW4 release. I was informed that i should receive the download codes via a message over xbox live, within 30 days.

    This was on 14/10/16. To date i still have received nothing, yet a friend who bought a physical copy of the game received the codes, on a card, inside the games case.
  9. Miss Bijoux Win User

    No Gears of War bundle code received?

    Hey bavvse -

    When did you purchase your copy of Gears of War 4? The promotion to obtain the legacy collection ended on December 31, 2016 so if you purchased your copy of the game after that time, unfortunately you would not be eligible to receive the games.

    Let us know!
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