Haven't received code for 3 months for 3 games xbox live promo code.

Hey so I purchased the games during the promo period and still havent received the code and when i tried contacting microsoft support I was told that they never had this promotion. I had a very stressful conversation with a rep over at microsoft.

:)

 

XBOX Live Gold

I purchased 3 months XBOX Live Gold on 2/7/2018. at the time, there was a promo for 3 free months if you purchased 3 months. The code for the 3 free months would be sent to my inbox. I have not received the code yet.

 

Forza horizon 3 warthog code

Hi I haven't received any promo code for the halo warthog for forza horizon 3 as i have played halo master chief a few months back and just a gutted that I haven't received a code as i love forza

 

There's a few of us here having the same problem. These problems have remained unresolved since last week when the first of us started bringing our issues to their attention. I'm starting to think nobody cares.

 

Yeah I dont know why microsoft is being like this. All I wanted was what was promised in the promo bu this really sucks.

 

I had a very similar experience with customer service about this same issue

info: Please wait for an agent to respond.

The current average wait time is 0 minutes.

Thank you for your patience.

info: Privacy Statement

You are now chatting with 'Gabbie'

Gabbie: Hi! Thank you for contacting Xbox customer support my name is Gabbie. Please allow me a moment to review the information you have provided.

Gabbie: Hi Joel! Before we start how are you doing today?

joel: good

Gabbie: Awesome!

Gabbie: I see that you are having trouble with getting the 3 months of xbox live for free offer?

joel: yes

Gabbie: Rest assured we'll do our best to have this resolved before the chat ends.

Gabbie: May I ask where did you see this promo?

joel: on the xbox live game store

Gabbie: Oh I see.

Gabbie: Joel, as per checking here, this offer is not available as of the moment. It is recommended that once you see am offer, you must grab it right away for it will not last.

Gabbie: Just to ask, do you still have the screen shot of this offer?

joel: It was a month ago when I purchased the games, I just never received the xbox live card

Gabbie: Why did you not contact us right away the moment you purchased the games?

joel: the promo said purchase any three of: Crimson Dragon, Killer Instinct (both paid packs), Lococycle, Powerstar Golf and Max: the Curse of Brotherhood and get 3 months of xbox live for free. I purchased and downloaded the games on xbox live from the
promo page on xbox live

joel: because it said it would be emailed

Gabbie: Oh I see.

Gabbie: Do you have an Xbox 360 or Xbox One console?

joel: xbox one

Gabbie: Cool!

Gabbie: I'll go ahead and check on this further for you. I'll be back in a moment, okay?

Gabbie: No worries, this will be sorted out.

Gabbie: Joel, do you still have the screen shot or a link for this free Gold offer?

Gabbie: We cannot find this free Months of Gold membership being offered. We have not receive an update for this last month.

joel: no I would even know how to do that if I would have thought of it

Gabbie: I totally understand where you are coming from Joel. However, I have checked all my resources here, I even asked my higher level of support on this. We never get an update from Microsoft that they are giving a free 3 Months Gold.

Gabbie: That is why we are asking for a proof or a screen shot for this.

joel: i found a screenshot of the offer online

Gabbie: That's great!

Gabbie: May I ask for it?

joel:
gamingbolt.com/xbox-one-buy-three-games-get-three-months-of-xbox-live-gold-for-free

Gabbie: Thank you.

Gabbie: Allow me to check this a real quick.

joel: ok

joel: I purchased the downloads 12/27/13

Gabbie: Joel, this site is not from Microsoft.

joel: i realize that but it is a screenshot of the offer

Gabbie: The official site of Microsoft is xbox.com or news.xbox.com only.

joel: ok, sounds like you have no intent of helping me ill contact support by telephone. Ill make sure I let them know how helpful you've been.

Gabbie: Again, never receive an update from Microsoft that they are giving a free 3 Months Gold.

Gabbie: Here's what I can do, I'll forward this to our Senior Tech to have it reviewed and check possible option.

Gabbie: May I ask for your gamertag,please?

Gabbie: I am doing my best to fix your issue.

Gabbie: But how can we provide your the offer that did not exist?

joel: did you not look at the link i sent you?

Gabbie: Again it is not a Microsoft site, it's not a legitimate site.

joel: if it didn't exist why is ther a site with a xbox screenshot with the offer

info: Your chat transcript will be sent to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** at the end of your chat.

Gabbie: Again, I can escalate this to our Specialist Team, if you allow me to.

joel: sure id appreciate that

Gabbie: Alright!

Gabbie: May I ask for your gamertag, please?

Gabbie: I have not heard from you for a while. Do you still need assistance?

joel: gamertag is

Gabbie: Thank you.

Gabbie: May I ask for your best contact email and best time to contact you?

joel: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and anytime is fine

Gabbie: Awesome!

Gabbie: I totally understand this is really important to you and I thank you for being so patient and for working with me to resolve this issue.

Gabbie: I have successfully submitted the request to our Specialist Team with the service request number:1233102613. Check your email time to time as you will be contacted as quickly as possible within 24-48 hours okay?

Gabbie: Aside from this, will there be anything else that I can further assist you with today?

joel: no that's it

info: Your chat transcript will be sent to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** at the end of your chat.

 

Are you guys at microsoft even gonna help us out. You guys really suck for lieing to your fans.

 

I have the same problem. Take care of us been supporting Xbox since the original Xbox

day one

 

You guys are not alone. The same thing has happened to me. I got scammed too. Wow.

 

There seems to be some confusion within Microsoft about this promotion, known as the "3 For 3 Deal". According to posters in similar threads, you'll want to

Contact your local support and ask for the games and apps division. At least one of those posters have had success doing this. I believe that you've already posted in at least one of those
threads, so I won't link them.

Good luck!