Haven't had a Rewards deposit in over a year

I haven't had a Rewards deposit in over a year. MS keep telling me my account needs updating, but all the information in my account is up-to-date and correct. I have 70,000 odd Rewards points that I cannot claim because of this.

I can't believe that this is still a problem after an ENTIRE YEAR. What the **** are MS doing to fix this?

:)

 

Rewards haven't been deposited in over a year

Hello LGN ElderBrujah,

Unfortunately, we have still not received a resolution from our other team tasked with resolving this issue. I cannot see any past posts for this gamertag, so I'm not sure of how up to date you are with the error, so I may repeat some information you already
know. Currently your deposit cannot complete due to an error with how our database is sending information. What is occurring is that your billable account information is being sent without one of your billable accounts being tagged as the intended account
for the deposit. When our deposit process accesses your information and does not receive instructions on where the deposit is intended to be placed, it aborts rather than deposit into an unspecified account. This is also what is causing our system to ask you
to verify your information. Since your billable account information is being reported as blank to our deposit process, it assumes that is because the user has not input this information. To be clear, this is not due to your input and is most likely due to
this error. Since this is a issue with the database, we cannot resolve this problem with our support tools and must rely on a more specialized team to provide assistance. As mentioned, at this time we have not yet received their solution for this issue. In
the meanwhile, we will continue to attempt a deposit into your account in the hopes that it successfully forces a deposit. Apologies for the inconvenience that this error is causing.

 

Rewards haven't been deposited in over a year

I have not had a rewards deposit since around June or July of 2015. I currently have 72,200 reward credits waiting to be deposited. When I go to the rewards site, it tells me my account needs attention. I have verified all my info many many times and it
is all correct. There is never a problem with my information when I buy something and money needs to be taken from me, but every time I should have money given, there is a problem. Please fix this, don't tell me to verify my information, I have. I have made
several posts regarding this issue and am told it will be resolved, well it hasn't been. I am getting tired of seeing my rewards total increase and NEVER getting them. Over a year is long enough, please fix this NOW. Thank you.

 

Hello Mr Hairs,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.