have one problem fixed

was wrong password. now it is telling me that 'this mircosoft account is associated with a different Xbox live profile. Try a different account.' Can I use a yahoo or gmail account?

:)

 

Problem fixed

Sorry, meant to reply in another thread. Please ignore and/or delete this post.

 

Problem fixed

Well after chatting with an xbox rep, my problem has been resolved. Yes my games kept not saving and I had to restart from the very beginning of the game, not to any save or check point, but to the opening credits. Anyway I suspected it might have something
to do with cloud save feature on the console, so I tried playing it offline, didn’t work, so I reconnected it then I tried uninstalling and reinstalling the game, didn’t work, tried turning it off all the way, didn’t work, tried removing and then re-adding
my profile to the console and still that didn’t work.

Finally, after having tried everything short of taking a hammer to the thing, I tried restoring it to factory settings…it worked. My previously lost game saves were back and my games saved like they should. However be aware that doing this it will uninstall
your games and whatever apps you had and you’ll have to go through the initial set up process again, which honestly isn’t that bad since it didn’t take that long the second time around.

As to why this happened, I actually have a guess. The day after I first brought the new console home I moved the xbox one to the living room to show off to my roommates, however I apparently unplugged it in standby mode not realizing that I could shut it
off all way if I held the power button for a while, about 15 seconds to be exact, until the light on the power brick went from white to solid orange. I’m guessing that by doing that , unplugging the console in standby mode, it somehow messed with whatever
syncs my xbox one to the cloud and essentially disconnected my console from the fabled cloud and in turn cut me off from my game saves.



TLDR,

I fixed my xbox one saving issue by restoring it to factory settings.