Have not received the 15000 reward points for pre-ordering a game through Microsoft store

KnightOf TheAir · Nov 16, 2016

I recently pre-ordered a game through the Microsoft store and haven't received the 15000 rewards points that was supposed to come with it. It's been almost a month since the games worldwide release and my points are not even showing up in my account.

:)

Red Panda UK · Nov 16, 2016

Punch card december

At the end of Last year there was a punch card reward for pre-ordering 3 games of 15000 credits however i have not received any credits despite pre-ordering 3 games (Dead Rising 4, Watch dogs 2 and resident evil 7).

Riku Hatake · Nov 16, 2016

Halo 5 Pre-Order Bonus

I never received the 15000 points on my account for pre-ordering Halo 5.

XBLRewards8 · Nov 17, 2016

Hello KnightOfTheAir,

Apologies for the inconvenience. We will adjust your account for this purchase. You should see the Credits pending by the end of next week.

XBLRewards8

Hello KnightOfTheAir,

Apologies for the inconvenience. We will adjust your account for this purchase. You should see the Credits pending by the end of next week.

ShadowDragonX18

And and I have yet to receive my 15000 reward points for pre-ordering three of the available games for that mission or any of my other free to play missions for this month so please fix it

-- Rick --

Hi MobToOoL,

I am assuming you mean this offer : "Exclusive to Xbox Live Rewards members, you can pre-order your Xbox One or Xbox 360 games through Microsoftstore.com and earn 15,000 Rewards Credits for each pre-orderable game..."

In the
terms and conditions it says you get the points once the games have shipped. They wouldn't give out points before the games shipped in case you tried to cancel your pre-order after receiving the points.

Hope that helps.

MobToOoL

i didnt mentioned any website

it just mentioned if u pre order a game u get 15000 points for each game

Guerrero Ultimo

Since you all are rewards members maybe you know the answer to this. The 15,000 point credit for pre-ordering through the Microsoft Store, how long does that usually take to be applied?

As for the rewards program overall i find it ok. It is free so nothing lost. And 15,000 credits for pre-ordering is equivalent to $15 for me so I can pre-order 2 games i was going to buy anyway and get back $30 worth of credit. Not a bad deal.

Have not received the 15000 reward points for pre-ordering a game through Microsoft store