Have not received January's Xbox Quest reward

I have since received the xbox quest reward for January, but not the game pass quest reward for January

Since that's part of Xbox Quests and not the Rewards program, Rewards support will not be able to assist. Keep in mind that prizes from quests are given within the following month. So if that is the quest for December, you will receive the prizes in January.
If you don't receive anything by the end of January, you will need to post in the sales and promotions forum.

Hi there!

For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

As for January can you confirm that you have unlocked 5 Achievements between during the month?

Post back and let us know!

Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

That would be awesome if you could send us proof of those unlocks!

OK here are some of the achievements I unlocked during January:





Thanks for that info!

Let's have you check you Xbox messages and let us know if you see that code now.

Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

We have determined that your account did receive that content for the January Game pass Quest.

Did you see messages for that or receive a code from support in email or Xbox messages?

No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?



That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

Hope that helps clear that up and post back if you do not receive rewards by April.

Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.

Here are the rewards I received during the month of March, which show that they were for February Quests, not January Quests. I already redeemed the codes anyway so I'm not worried about posting.

Hi there!

For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

As for January can you confirm that you have unlocked 5 Achievements between during the month?

Post back and let us know!

Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

That would be awesome if you could send us proof of those unlocks!

OK here are some of the achievements I unlocked during January:





Thanks for that info!

Let's have you check you Xbox messages and let us know if you see that code now.

Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

We have determined that your account did receive that content for the January Game pass Quest.

Did you see messages for that or receive a code from support in email or Xbox messages?

No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?



That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

Hope that helps clear that up and post back if you do not receive rewards by April.

Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.

I just checked my messages for the first time after being away for awhile. I tried redeeming the code, but it doesn't work.

Hi there!

For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

As for January can you confirm that you have unlocked 5 Achievements between during the month?

Post back and let us know!

Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

That would be awesome if you could send us proof of those unlocks!

OK here are some of the achievements I unlocked during January:





Thanks for that info!

Let's have you check you Xbox messages and let us know if you see that code now.

Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

We have determined that your account did receive that content for the January Game pass Quest.

Did you see messages for that or receive a code from support in email or Xbox messages?

No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?



That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

Hope that helps clear that up and post back if you do not receive rewards by April.

Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.

Here are the rewards I received during the month of March, which show that they were for February Quests, not January Quests. I already redeemed the codes anyway so I'm not worried about posting.



Thanks for sharing that info.

That is very strange, and apologies for any confusion with that!

Check out your Xbox messages and you should see a new response form the support team!