Have not received Groove free 3-Month promotion

Discus and support Have not received Groove free 3-Month promotion in XBoX Sales and Promo to solve the problem; I purchased my Groove subscription for 1 month for $9.99 in August, through my Xbox one with the special that I would receive 3 free months with my... Discussion in 'XBoX Sales and Promo' started by sailor78, Sep 20, 2016.

  1. sailor78
    sailor78 Guest

    Have not received Groove free 3-Month promotion


    I purchased my Groove subscription for 1 month for $9.99 in August, through my Xbox one with the special that I would receive 3 free months with my purchase. After I canceled my 1 month subscription I have yet to receive my code. I see other members are
    having the same issue.

    :)
     
    sailor78, Sep 20, 2016
    #1
  2. BradnKrit
    BradnKrit Guest
    BradnKrit, Sep 20, 2016
    #2
  3. JamesIsLost
    JamesIsLost Guest
    JamesIsLost, Sep 20, 2016
    #3
  4. Steph_Corner Win User

    I have not yet received my Groove Music 3 month free token

    The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove
  5. Steph_Corner Win User

    Still no 3 month Groove token?

    The music groove promotion was only avaliable for first time user here is a link to check to see if it is the same promotion that you had. Sometime you just have to read the fine print to see what youre signing up for :)

    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
  6. Mister Mascot Win User

    Not received Groove 3 months free promotional code.

    Hey there SammyRyan619,

    Sorry to hear the code wasn't sent to you promptly like it normally is, usually codes are sent within the first week or two. I'm glad to see you received a code for the promotion though and if you have any other support issues feel free to start up a new
    post!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  7. SammyRyan619 Win User

    Not received Groove 3 months free promotional code.

    Nevermind. Contacted Xbox support again who after speaking to a different agent they were able to provide me with the Code I was after. (This was after I was told to post here as only the moderators can sort the issue). Close this thread down - but Microsoft,
    train your agents better! Or better yet, create a dedicated support chat for Groove!
  8. iMasterLee Win User

    Groove music pass free 3 months promotion

    The promotion was between the 16-30 of June on the home page on my Xbox one .it says that new member that join for Groove music pass will get free 3 months after they finish the first free month.
Thema:

Have not received Groove free 3-Month promotion

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