have not received email with codes i bought with gems but it says redeemed on my xbox rewards ...

GINNYtheHUSTLER · Apr 16, 2018

have not received email with codes i bought with gems but it says redeemed on my xbox rewards page 4/16/18

i bought 2- 75 platinum for warframe using 500 gems i only received one of them but on my rewards page it shows both being redeemed! can you help i called customer support and i was told there was nothing they could do. and i would have to go to the forum.

:)

Hip-629B8743-924C-4B27-9A05-DAC4C9BA361C · Apr 16, 2018

Help needed with MyVIP Gems redemption

Hello Support,

On 5/30/2018, I redeemed a total of 3 Xbox Reward from the MyVIP Vault (to use my Gems before expiration). The MyVIP Perks and

Gems Statement states that all 3 redeemed, and the gems were deducted from my total, but I only received codes for 2 of the rewards. The one missing is for 5000 Rewards Credits, which have not appeared in my account, nor have I received an email with a redemption
code. I did receive emails and codes for the other 2 rewards claimed that same day. The order history page on my Microsoft Account can confirm this, with those 2 rewards redeemed that same day on 5/30/2018

Please review and advise on how I can successfully redeem the final reward. There is an open service reference number for this issue - 1428268196

Any help is greatly appreciated.

Best,

Lewis

Jim----H · Apr 16, 2018

my vip gem rewards codes still not recived

I redeemed another 100 points on GWENT 2 Card Kegs -100 MyVIP Gems

using my main Xbox email address and received the code & code worked

I used my Xbox alternate email address with the other three redeemed items

04/13/2018 GWENT 2 Card Kegs -100 MyVIP Gems REDEEMED

04/07/2018 Forza Motorsport 7 Driver Gear -100 MyVIP Gems REDEEMED

04/07/2018 3-Month Xbox Live Gold Subscription -1,000 MyVIP Gems REDEEMED

when can i expect some support to help with my problem it has been nearly three weeks since i first posted on this "support" forum

Jim
Click to expand...

Update

I have received reward codes in the past to my alternate email address so the email isn't the problem

if the items are unavailable then please give me my 1200 MyVip Gems back so i can use them on something else

GINNYtheHUSTLER · Apr 16, 2018

i also forgot to add that the problem is one of the purchases is not even showing in my order history but again both show redeemed on my xbox rewards page.

XBLRewards8 · Nov 3, 2018

Hello GINNYtheHUSTLER,

The "redeemed" on the Gems statement is just a record of you spending Gems to claim that item from the Vault. It does not track when you actually redeem the code from the redeem.microsoft.com site.

Jim----H

I redeemed another 100 points on GWENT 2 Card Kegs -100 MyVIP Gems

using my main Xbox email address and received the code & code worked

I used my Xbox alternate email address with the other three redeemed items

04/13/2018 GWENT 2 Card Kegs -100 MyVIP Gems REDEEMED

04/07/2018 Forza Motorsport 7 Driver Gear -100 MyVIP Gems REDEEMED

04/07/2018 3-Month Xbox Live Gold Subscription -1,000 MyVIP Gems REDEEMED

when can i expect some support to help with my problem it has been nearly three weeks since i first posted on this "support" forum

Jim

Update

I have received reward codes in the past to my alternate email address so the email isn't the problem

if the items are unavailable then please give me my 1200 MyVip Gems back so i can use them on something else

Fhee-26120EDF-F184-4

They should show as pending on the rewards site. They are scheduled to be deposited at the end of the month.

no. when I redeemed my vip gems they asked for an email to send the code to redeem the reward points. I'm trying to say its been a few weeks, yet no email. and there is no status of them on the rewards site...

XBLRewards8

Hello GINNYtheHUSTLER,

The "redeemed" on the Gems statement is just a record of you spending Gems to claim that item from the Vault. It does not track when you actually redeem the code from the redeem.microsoft.com site.

GINNYtheHUSTLER

i also forgot to add that the problem is one of the purchases is not even showing in my order history but again both show redeemed on my xbox rewards page.

Robert RedXBox

I think I may also be having this same type of an problem since I just yesterday tried to use some of my gems too for an 250 Gem reward, no email for that one yet.

5,000 Rewards Credits for 250 Gems ,

but in any case I have yet to get an redeem email code for it, not really sure where I need to go for them to send me my code anyway, it sounds related to some of these problems report on this forum. I think it should convert the points to Microsoft rewards
points correct, so I can use it on my xbox one, anyway if it was an direct $5 dollar deposit that would be fine, but I don't think its show up on my account yet. it sounds like their having problems with some of these 250 gem rewards , I used an 100 gem rewards
also yesterday I got an email for that one, but not my 250 gem reward yet.

have not received email with codes i bought with gems but it says redeemed on my xbox rewards ...