Have not received Dishonored DE code after pre ordering Dishonored 2

I contacted support and they suggested I post over here. Purchased and pre-ordered Dishonored 2 but I haven't received a code for Dishonored Definitive Edition yet. verified that it was not in my email (or junk mail) and have not received any codes through
Xbox Live messages on my console

:)

 

Haven't Received Dishonored 1 Definitive Edition from Dishonored 2 pre-order.

I pre-ordered Dishonored 2 about two weeks ago and I have still not received Dishonored 1 Definitive Edition. I have been checking the store and it still says you receive the game from pre-ordering, so it appears the offer is still valid.

 

Missing pre-order reward codes

Hi, I never recieved the pre-order reward codes for:

"South Park, Stick of Truth" from my pre-order of "South Park, Fractured But Whole"

and

My pre-order reward code for "Dishonored" from pre-ordering "Dishonored 2"

 

You won't receive a code for that game. It should show as free to purchase from the marketplace. If it doesn't show as free, you'll need to post back so support can check into it for you.

 

it doesn't show as free in the marketplace. currently shows $10 for black friday sale.

 

Hey PapaSparks -

Thanks for the head's up. We passed your information along to the appropriate teams for investigation. When we have information to share, we'll be sure to update this thread.

We appreciate your patience.

 

I checked the store this morning and it was listed as free. It's installing now. Thank you for all of your help.

 

Hey MED, thanks for the heads up! Hope you enjoy!

PapaSparks, can you try downloading Dishonored: Definitive Edition? Let us know if you're able to see the $0.00 price!