Have not received code for Ryse: legendary Edition

visablewoman · Jan 20, 2016

I brought gold membership through the banner on the front page of the x-box homepage on 20/12/15 and I have still not received my code. I didn't use a pre-paid code so I don't know what it was an issue.

-The offer specially stated that your code would be received in 28 days which hasn't happened and is shoddy at best.

I really don't know why I can't sort this through your web chat and have to post on a public message board about this?

:)

DonMatteo13 · Jan 20, 2016

Have not received code for Ryse: legendary Edition

@Mister Maka, didn't really need the same PR response that you are giving everyone, what me and Bails360 are saying is that within the promotion terms and conditions all it said was it had to be utilised within the screen and there was an option WITHIN the
promotion screen to use a promo code. So this was false advertising and I think all those who did it deserve a code and the terms and conditions should be updated. If you weren't allowed to use a code, how hard is it to program that option out of the promo
window??? Like I said I had no reason to get gold as I had a 14 day trial that came with my xbox, I bought a code to solely to receive the game. Disappointed to not only have zero understanding from your staff, but to also be given the same robot like response.
Talk about unsatisfactory conduct of paying customers....

NinjaWall · Jan 20, 2016

Have not received code for Ryse: legendary Edition

is there any update when I will receive my code...

Mister Maka · Jan 21, 2016

Hey there visablewoman.

Have you been able to confirm that the transaction for Xbox Live Gold went through? You can check your payment history over on
commerce.microsoft.com. Let us know what you find out over there

visablewoman · Feb 13, 2016

I have? So where is my game?

Mister Maka · Nov 3, 2018

Hey there! I've sent you a Forums Private Message. You can check those by clicking
HERE. =)

DonMatteo13

@Mister Maka, didn't really need the same PR response that you are giving everyone, what me and Bails360 are saying is that within the promotion terms and conditions all it said was it had to be utilised within the screen and there was an option WITHIN the
promotion screen to use a promo code. So this was false advertising and I think all those who did it deserve a code and the terms and conditions should be updated. If you weren't allowed to use a code, how hard is it to program that option out of the promo
window??? Like I said I had no reason to get gold as I had a 14 day trial that came with my xbox, I bought a code to solely to receive the game. Disappointed to not only have zero understanding from your staff, but to also be given the same robot like response.
Talk about unsatisfactory conduct of paying customers....

NinjaWall

is there any update when I will receive my code...

bails360

Hi Mister Quimby,

Yes. I did indeed purchase my Live Gold directly through the promotion.

It wad the main reason I purchased the 1-year Gold sub at that particular time.

Thanks,

Andree

ConkerDaSquireI

Hopefully you don't mind me piggybacking off this thread but I also didn't receive my code for Ryse: Legendary Edition. I purchased my Xbox Live Gold membership off the dashboard on 9/22/2015.

I also talked to someone over Xbox chat support today and he hold me to post in the forums. He already put in a ticket for me with this ID number:
[Mod Removed]

bails360

Hi Mister Quimby,

I paid using a pre-paid code.

Thanks,

Andrew Bailey

Have not received code for Ryse: legendary Edition