Have not received code for Ryse: legendary Edition

Recently I saw an advertisement to go gold and receive the game Ryse: legendary edition. I decided to give xbox live a try again. multiple weeks later I still have not received the code that was advertised for getting xbox live.

:)

 

Have not received code for Ryse: legendary Edition

Hey there visablewoman.

Have you been able to confirm that the transaction for Xbox Live Gold went through? You can check your payment history over on
commerce.microsoft.com. Let us know what you find out over there

 

Have not received code for Ryse: legendary Edition

I brought gold membership through the banner on the front page of the x-box homepage on 20/12/15 and I have still not received my code. I didn't use a pre-paid code so I don't know what it was an issue.

-The offer specially stated that your code would be received in 28 days which hasn't happened and is shoddy at best.

I really don't know why I can't sort this through your web chat and have to post on a public message board about this?

 

Hey there NinjaWall!

Sorry to hear about the issue! Just to clarify, when did you purchase an Xbox Live Gold membership through the dashboard promotion? Thanks!

 

Hopefully you don't mind me piggybacking off this thread but I also didn't receive my code for Ryse: Legendary Edition. I purchased my Xbox Live Gold membership off the dashboard on 9/22/2015.

I also talked to someone over Xbox chat support today and he hold me to post in the forums. He already put in a ticket for me with this ID number:
[Mod Removed]

 

Hey there ConkerDaSquireI!

I went ahead and passed your information on to the appropriate teams. I will be sure to update this thread when I have more information to provide. Thank you for your patience!

 

I purchased my membership December 17th, 2015.

 

Hey there NinjaWall!

Thanks for clarifying! Did you purchase an Xbox Live membership directly through the promotional offer on your Xbox One console?

 

Yes sir! I had purchased it through the offer.

 

Hi, Same here, I'm afraid. I purchased my Xbox Live Gold on 15th November 2015 through the advert and I haven't received a code yet either...

 

I've just spent 30 minutes trying to reach someone at Microsoft. The Customer Services experience was lousy. All they could do was to direct me to this forum. I could have bought Ryse on PC through Steam for £5 and saved myself the soul-destroying experience
of trying to sort this through customer services. IS ANYONE LISTENING???

 

Hey there NinjaWall!

Thanks for clarifying, I went ahead and passed your information on to the appropriate teams. I will be sure to update this thread when we have more information to provide. Thank you for your patience!

Hey bails360!

Just to clarify, did you purchase your Xbox Live membership directly through the promotion on the home page of your console or did you redeem a pre-paid code? If you redeemed a pre-paid code, you will not qualify for this offer. Thanks!

 

Hi I might as well bring up my issue here also I purchased siege and never received my new Vegas code and its been well over 10 days I was given this code for proof of speaking with customer service
[Mod Removed]

 

Hi Mister Quimby,

Yes. I did indeed purchase my Live Gold directly through the promotion.

It wad the main reason I purchased the 1-year Gold sub at that particular time.

Thanks,

Andree

 

Hey bluesloth420!

As the promotion that you are describing is a different offer than what is described in this thread, please create a new thread. This way you can receive support specifically tailored to you. Thanks in advance!

Hey there bails360!

When purchasing your Xbox Live membership did you redeem a pre-paid code or did you use the payment method that is attached to your account? You can check if your membership was set up through a payment method or a pre-paid membership by going to

account.live.com and checking under the Service and Subscriptions tab. Thanks!