Have not received 3 month Groove music token.

TaskingAura3759 · Mar 21, 2017

I signed up for the 4 month free trial, but never received the 3 month token. There is nothing in my inbox or junk.

:)

MuLLeR · Mar 21, 2017

Groove Music - Labor Day Promo - 2x 3 months tokens not received

Hi,

I've purchased on 3rd of September a month worth of Groove Music Pass in conjunction with Labor Day Promo, as stated in the description of the promo I was supposed to receive 2 tokens, each worth of 3 months Groove Music, but unfortunately until now I have
not received them yet.

"Sign up for a 30-day Groove Music Pass at $9.99 and we will send you two tokens within 30 days, each good for an additional 3 months of music at no charge (6 months total)."

Billing support has advised me to post here, to make sure that those tokens are delivered.

Thanks!

bhaskar · Mar 21, 2017

Groove Music not got 3 month free code

New to Groove Music?

Try 4 months of free music on us

During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center.

I signed up to the trail but didn't get the token for 3 months of Groove Music Pass within the 30 days

Miss Bijoux · Mar 23, 2017

Hey there TaskingAura!

Our investigative teams have determined that you signed up for your Groove trial via the offer provided on the
Groove website. For further assistance with that particular promotion, you'll want to head over to the

Groove Forums as we do not have any further information on that.

Thanks for understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Miss Bijoux

Hey there TaskingAura!

Our investigative teams have determined that you signed up for your Groove trial via the offer provided on the
Groove website. For further assistance with that particular promotion, you'll want to head over to the

Groove Forums as we do not have any further information on that.

Thanks for understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Steph_Corner

Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017

Steph_Corner

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

Steph_Corner

The music groove promotion was only avaliable for first time user here is a link to check to see if it is the same promotion that you had. Sometime you just have to read the fine print to see what youre signing up for

https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center

Daenerys87

Hey there, !

I'm sorry to see any issues with the promotion itself! Where did you purchase the trial through? This will help me determine who is supposed to help out with this.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?ocid=groove_Web_4mosfree&crm=groove

Have not received 3 month Groove music token.