Have not received 15000 points for buying a custom controller through Xbox Design Labs

Jedi Wade · Dec 19, 2016

On December 1st, 2016, I received an email from Xbox Live Rewards <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***> about "8 million ways to get rewarded". In the email was an offer to get 15000 points if I ordered a custom Xbox One controller through the Xbox Design Lab. The disclaimer says
"After the purchase of the Xbox Design Lab controller, Rewards Credits will appear as pending within 15 days of your purchase". It has been 16 days now, and the Xbox Live Rewards -> My Rewards page does not reflect the 15000 points I was supposed to
have by this time. When can this be expected?

:)

ZikTheFish2 · Dec 19, 2016

Xbox Design Labs rewards promotion points not showing up

there was an xbox design labs promotion where if you bought a custom controller, you'd receive 15000 rewards points. I did that and got my controller in the mail but no word on those rewards points and I can't find them on my account statement. What should
I do?

Mallon425 · Dec 19, 2016

XBox Design Labs Order #: 9883047478

I ordered a custom controller from the Design Labs website on December 6th. The order was processed and it was delivered yesterday, but I still haven't received my 15,000 rewards points. Order #: 9883047478

XBLRewards3 · Dec 20, 2016

Hi Jedi Wade. We are processing the Credits now and you should see them within the next couple of days. Thanks for your patience.

XBLRewards3

Hi Jedi Wade. We are processing the Credits now and you should see them within the next couple of days. Thanks for your patience.

J3RS3Y DEVIL

You'll get Design Lab.

You just have to wait a little longer.

www.windowscentral.com/xbox-design-labs-custom-controllers-may-not-launch-europe-or-uk-until-2017

Babbs21

Okay, how do I go about doing that? This is a custom built controller through the Xbox design labs.

Swift Oldboy

Your best bet is to have your controller custom made through the Design Lab or elsewhere that specializes in that medium.

XBF Amber M

Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!

Have not received 15000 points for buying a custom controller through Xbox Design Labs