Have not been email code from Name Your Game Bundle

Hey!

I purchased an Xbox One yesterday from BestBuy and it included the ability to choose a video game from four different options. I went to the registration page, typed in my code, and picked Gear of War: Ultimate Edition. I was told I would receive the code
within 10 minutes. 24 HOURS LATER and I still haven't received a code or response from anyone. I filled out the form on the website to let them know about the inconvenience and I still haven't heard anything as of this moment. I would like to be able to play
my Xbox One, but I cannot do that until I can actually download the game it came with. Thanks for your time and your help.

Zach Chidlress

:)

 

Name Your Game Bundle Email code not recieved

Hey i have purchased the name your game bundle and still haven't received the email code to download my selected game (forza motorsport 6). Its been about 2 days now.

 

Name Your Game Xbox bundle

I recently bought an Xbox console by getting a bundle, the "Xbox Name Your Game" bundle. The bundle brings the console, wireless controller, and a downlodable game you pick from four options the bundle offers. The Xbox brings a redemption code that asks
for me to go to xbox.com/name-your-game. Sadly enough, that link did not work because it was changed or something. So I contacted Xbox chat support and they sent me the right link to request my game. I did that putting my name, email address, and redemption
code. Then, the website notified that I would receive an email within 24 hours with the link to download the game to the console but I have not received that yet.

 

Hey there zchil!

Did you fill out the Contact Us information at the bottom of the
Name Your Game Bundle FAQ? Keep in mind it can take 3 business days for a response. keep us posted!