Have Microsoft solitaire collection and pay for NO advertisements but get them

Was the game that had the advertisement Microsoft Solitaire Collection, or was it just titled Klondike? If the game was just Klondike, then that has nothing to do with Microsoft/Xbox. Only Microsoft Solitaire Collection does. You can also report the game on the Microsoft Store page under Additional Information by selecting Report This Product.

I've done that many times. No change. Microsoft Solitaire Collection works fine. Advertisements are playing. I've no idea what else to do.

I have Windows 10 and I pay an annual fee for Microsoft Solitaire Collection, which contains Microsoft Ultimate Word Games. Shouldn't I be able to use the Ultimate Word Games, since I pay for the Solitaire Collection? I did update everything in my laptop computer. I tried Repair, but have not tried to Reset yet.

The message I get, when I try to access it is that to Pair a Device I need PIN AVH-200EX685495.

Hello WildTurkey2454,

Thank you for posting on the Xbox forums. We understand that you payed for a premium subscription for Microsoft Solitaire Collection, but you are still receiving advertisements. We recommend making sure that

Windows 10 is up to date. Also, you can try signing out of the application and signing back in. We have

a Facebook page for Microsoft Solitaire users so that they may receive support for Microsoft Solitaire Collection. We suggest posting about this issue on the Facebook page. Be sure to let us know the results!

Hello Liza,

Thank you for bringing this issue to our attention. Sorry to hear that the game is still providing advertisements after paying for the subscription. Any issues or questions about Microsoft casual games will be handled by our

Microsoft Casual Games Community. Be sure to let us know the results!