Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment

Discus and support Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment in XBoX on Consoles to solve the problem; Hi I tried to request an ELite 2 replacement (A and B buttons are not always resposive) and I keep on getting an error- [img]... Discussion in 'XBoX on Consoles' started by YevgeniShpigel, Nov 23, 2022.

  1. Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment


    Hi

    I tried to request an ELite 2 replacement (A and B buttons are not always resposive) and I keep on getting an error-


    Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment [​IMG]


    :)
     
    YevgeniShpigel, Nov 23, 2022
    #1
  2. JosefLBohorquez Win User

    Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment

    I see
    If the controller is brand new you can try starting a return process
    Are you not able to see something like “start return” in your Microsoft account order history?
    https://account.microsoft.com/billing/orders
  3. YevgeniShpigel Win User

    Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment

    Hi and thank for the reply.

    The other link you just sent me have the same issue, the error happens on the last step of ordering a replacement, right after selecting address and accepting it will be free of charge, the next window is an approval window of sending the controller without any attachments, after hitting "next" burron it pops up the same error message.

    The controller is brand new, bought it 7 days agom
  4. JosefLBohorquez Win User

    Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this YEVGENISHPIGEL

    Sorry to hear that, may I know if you tried to use this other link?

    https://support.xbox.com/help/hardware-network/...

    By the way, when did you received your controller?
  5. Coolrunnin02 Win User

    Elite Series 2 D-pad won’t stop scrolling up

    I having the same issue and its happening on a brand new elite 2 controller the I got when I replace it at the microsoft store because of RB issues. Dont know what to do now because i hate to have to go back to the store to get another replacement.
  6. MackMazursky Win User

    ELITE SERIES 2 CONTROLLER EXCHANGE

    I was upset when mine developed an issue, before I raised the service order I've asked a question and this is the reply I've received:

    If your controller cannot be repaired it will be replaced with a brand-new one

    https://answers.microsoft.com/en-us/xbox/forum/all/xbox-elite-2-controller-repair-query/40eed632-3ee1-4ddc-b562-3bded659dcf6
Thema:

Have issue with brand new Elite 2 cotroller buttons but cannot request a replacment

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