Have come to a dead end, need help on how to proceed

Discus and support Have come to a dead end, need help on how to proceed in XBoX Accessibility to solve the problem; Ok this is a little complicated and mixed issue. I have recently opened two microsoft accounts as in two seperate emails that are not connected to any... Discussion in 'XBoX Accessibility' started by Sinan F Koymen, Mar 22, 2022.

  1. Have come to a dead end, need help on how to proceed


    Ok this is a little complicated and mixed issue.

    I have recently opened two microsoft accounts as in two seperate emails that are not connected to any other accounts I have.

    I normally do not even use my windows email.

    I purchased an xbox game passs subscription with one of these accounts. And it signs in automatically on the xbox app.

    The other I have used as requested by the game sea of thieves. Also on auto login upon game start.

    The problem starts with one account stopping the auto login. I did some mistakes etc. etc. basically I lost access to both even though xbox app still auto-logins everytime.
    I have done the whole process of recovery and even with my credit card info that I provide in the forms, I cannot get into my accounts. Which is not what I need either.

    I dont know how I should proceed, what I want is:

    1- I want an account that I can access that holds my game pass subscription. So I need to cancel the old one and etc. Which is not possible without logging in. I am fine with cancelling one and opening a new one and getting a new game pass etc. But now it is like I have to get a new game pass and keep paying for the one I cannot access.

    2- I would like my game progress to be simply not lost. Should be possible since my steam account, from where the game was bought, remains the same. (I am more than willing to let go of this and solve my main issue)

    :)
     
    Sinan F Koymen, Mar 22, 2022
    #1
  2. XBF - Drew Win User

    Have come to a dead end, need help on how to proceed

    Hi Sinan F Koymen,

    Regarding your specific asks:
    1. Please contact Xbox Support "Contact Us" regarding cancelling your game pass subscription on your old account. You can create a new account here: Create account (live.com)

    2. If there are subscriptions, purchased games or you have made progress in a game on the other account account, you cannot transfer that save data, purchased content or subscription to the other account. As for Steam, you will need to contact Steam support for game save information.

    Best regards,

    XBF Drew
  3. Night Jage Win User

    Advanced Warefare

    hey guys o_O i have now idea how to download my advance warefare camo i go on the site from my redeem an yea dead end lol :p any one here that is aussie an has the same issue youtube has now help need help :D plz >
  4. Gobos360 Win User

    Unsure how to proceed.

  5. AngelObullets Win User

    Unsure how to proceed.

    Hi there Gobos

    Did you purchase the game for 360 or xbox one on pc?.
  6. Smwutches Win User

    How to proceed with repair

    If it was only purchased a week ago, you should be able to just contact the retailer for an exchange.
Thema:

Have come to a dead end, need help on how to proceed

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