Have called twice and now put on hold for over an hour

SGG Zonal · Nov 22, 2021

I accidentally bought a game instead of a dlc for it I play it through game pass already so when I went to request a refund it automatically said no because I have time logged anyways. I called for reconsideration twice and neither time they did anything but told me they would, so I finally called today, hoping to get this resolved and am on hold right now and have been waiting for an hour and five minutes

:)

SGG Zonal

So I’m just out 60 dollars because their system doesn’t work?

Jesse E'

Sorry about that. I'm afraid that's the only way to go for issues with refunds

Jesse E'

I'm really sorry about that. I wish there was something more I could do

SGG Zonal

That’s what the person on the phone said and I have done it four times over the last week and a half and according to the status page only the original refund request was submitted

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You can appeal the refund decision by replying the email you got from Microsoft with refund decision. Keep if brief and explain why you should get the refund and they'll take a second look.

Hope this helps

Have called twice and now put on hold for over an hour