Have been trying to change my gamerpic for over a month, with no effect

Discus and support Have been trying to change my gamerpic for over a month, with no effect in XBoX Accessibility to solve the problem; I have been trying to upload a custom gamerpic for a long while now, it is a JPG picture of a drawing of a duck so I doubt it is in breach of community... Discussion in 'XBoX Accessibility' started by SpiralKitten32, Oct 5, 2022.

  1. Have been trying to change my gamerpic for over a month, with no effect


    I have been trying to upload a custom gamerpic for a long while now, it is a JPG picture of a drawing of a duck so I doubt it is in breach of community guidelines.

    When I upload it I get the message that it needs to be verified first, and nothing afterwards.

    When I look online the general consensus is that this should take 15minutes to a day or two.

    What can I do to get this working?

    :)
     
    SpiralKitten32, Oct 5, 2022
    #1
  2. JosefLBohorquez Win User

    Have been trying to change my gamerpic for over a month, with no effect

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this SPIRALKITTEN32

    If you try using a different picture... It works? Or not at all?
    Also, just to double check. Verify if you don't have an active enforcement action / restrictions in your account
    https://enforcement.xbox.com/

    If everything looks good, let me know how it goes with a different picture
  3. SpiralKitten32 Win User

    Have been trying to change my gamerpic for over a month, with no effect

    I has already worked, which means that if "test picture" was immediately ok'd, then there is something wrong with this picture:


    [​IMG]
  4. SpiralKitten32 Win User

    Have been trying to change my gamerpic for over a month, with no effect

    It's a bit silly though isn't it?
    I mean, there is really no reason this image should not be allowed, none that I can see, atleast.

    It's not depicting nudity.
    It's not depicting violence.
    It's not depicting harmful symbols.
    It's not copyright infringing (i literally have the original pen drawing in my wallet right now, also my previous image was ripped right from a 90's cartoon and that was ok apparently)

    It's not a trademark.

    It is a simple pen drawing of a duck.

    The only thing I can think of is that they are checked by an AI and that AI is misreading it
  5. JosefLBohorquez Win User

    Have been trying to change my gamerpic for over a month, with no effect

    I really don't know the reason. But as far as I know the picture is approved by a person. Not an AI

    Here in the forums is not possible to give you an exact reason about why the picture isn't approved
    The best option right now is use a different one.

    Just in case, and to cover everything from your side.
    Try using a different device / wifi network to see if that does the trick
  6. JosefLBohorquez Win User

    Have been trying to change my gamerpic for over a month, with no effect

    Well, if this specific picture is not accepted the best option is use a different one
Thema:

Have been trying to change my gamerpic for over a month, with no effect

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