Have an issue i'd like addressed! I'd like my Gamerscore back please!

Red Eclipze · May 29, 2016

https://sales.liveperson.net/hc/107...5e746d58bac498cae04598cK37161247&postChatURL=

Link to the chat I had with support staff who referenced me to this page.

So the problem is that I was using the windows 10 app and there was an option to gain cash dollars into the Microsoft account based on Gamerscore. What I failed to realize is they actually TAKE your Gamerscore to cash in for money. Not cool Microsoft.

I've spent years working on the Gamerscore I have to cash in it for a measly 40 bucks? No thanks. It would have helped for a sign somewhere stating your account would be drained for this idea but that's another thing altogether.

Can you please kindly reverse this silly thing I've done, take the money (I don't need it that bad) and reverse all those Gamerscore points back to my account. I worked hard for them. I like them. Would be wicked to have them again. Please and thank you.

:)

Internet Expert · May 29, 2016

I'd like a refund.

Billing/purchase issues can best be sorted by talking to an Xbox customer representative through the phone.

The U.K. number is 020 7365 9792, or 0800 587 1102.

Nocturnal NoiZ · May 29, 2016

I'd like a refund.

I recently purchased Xbox Live for £5.99, however I noticed it took two payments, I'm not happy with this, as it took two payments of £5.99 when i only needed one, and I really need that money back as it was taken by mistake, I'd like an urgent refund please.

Mister Beep · May 30, 2016

Hey Red Eclipze,

This promotion does not take your Gamerscore, only rewards you for what you have earned. It sounds like an enforcement action was taken, which we cannot assist with here on the forums. For further assistance, please visit our
Xbox Enforcement page while signed-in to look into what could have happened.

Internet Expert

Billing/purchase issues can best be sorted by talking to an Xbox customer representative through the phone.

The U.K. number is 020 7365 9792, or 0800 587 1102.

VernierSlake

Only if it's been modded. If it was reset due to modding any achievements earned or ill gotten pre reset will be locked and unearnable post reset.

ISirProdigy007

i got 2k19 a month before it came out i preorderd the game so i could play. 4 days early when the game came out i played for days. then. one day it was gone but the games. still there on my screen but i cant play. its telling me to purches again and i did
no refund.

Hi,

Please contact the support team here;
Support

DominumStige

Hi!

Check your
order history if you can still request a refund (the playing time should not exceed two hours).

Smwutches

For suggestions/feedback, you'll want to post at http://xbox.uservoice.com

Have an issue i'd like addressed! I'd like my Gamerscore back please!