Have a question

I redeem my gems for my VIP on the 29th of May and I have not received my $5 yet

:)

 

have a question

can u still get double xp with a xbox silver account

 

have a question

No you can't. You need to play online for the double XP, and you'd need a Gold account to play it online.

 

If it was for the 5,000 rewards credits, they should show as pending on the MyRewards section of the site. They would be scheduled to deposit around the 15th.

 

no I'm talking about MyVIP Gems I redeem 250 of myvip gems for a $5 gift card and I never received the $5 dollars

 

Right. There are 2 different $5 items you can redeem though. There's the $5 prepaid Visa card or the 5,000 rewards credits which is equal to $5.

 

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.