Has this issue been resolved yet?

Discus and support Has this issue been resolved yet? in XBoX Games and Apps to solve the problem; Hi Kathy, I just spent an hour with xbox support troubleshooting this same issue with zero success. We own three X Box consoles and this one in... Discussion in 'XBoX Games and Apps' started by Brandon Titus1, Jun 3, 2023.

  1. Brandon Titus1
    Brandon Titus1 Guest

    Has this issue been resolved yet?


    Hi Kathy,

    I just spent an hour with xbox support troubleshooting this same issue with zero success. We own three X Box consoles and this one in particular has been giving us problems since the very beginning. It constantly shuts down unexpectedly and without warning. I even bought a high end “cooling station” designed for the Xbox series X and it still shuts down unexpectedly. My son’s Xbox is set up next to mine and I’ve compared the temperature and his is a lot warmer but doesn’t shut down…so it’s not a temperature issue. Also, whenever we try and play online i.e. COD Warzone or Sniper Elite 5 (awesome coop campaign mode)…my system crashes and the Xbox automatically shuts down before joining the online game...no warning, no error code...it just shuts down instantly. I've paid a lot of $$$ for games and subscriptions on x3 Xbox devices and am completely disappointed that you haven't been able to resolve this issue. Like someone mentioned above...I have a $600 paper weight sitting in my living room. Please HELP! I want to play online with my son…it’s how we bond together!

    Bummed Out Xbox user

    :)
     
    Brandon Titus1, Jun 3, 2023
    #1
  2. Jonny306 Win User

    Has this issue been resolved yet?

    Hello Brandon

    My name is Jonny and I will be assisting you today!

    First, thank you so much for contacting us regarding your inquiry/ concern.

    I am very sorry this is happening.

    Have you tried filing a service order to have this replaced?
  3. SweetMonet Win User

    The issue has been resolved

    Hi, Alex! It's my pleasure to assist you with this today.

    Please know that you have reached the Xbox gamer community and we don't have access to the individual accounts or tools to look up the order here. I would suggest trying these steps and see if you can reach the Xbox customer support for them to further assist you with this issue.

    Please go to https://support.xbox.com/en-GB/contact-us

    Then click on "Contact us" > Subscription and billing> Then choose I need help purchasing content> Type Refund > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

    Let me know if that works. Thank you!
  4. TotalFark Win User

    Lost more than 4K gamer score

    Hi,

    Has the issues been resolved yet?
  5. The Big Kahuda Win User

    Payment options required for free games

    Why has this issue not been resolved yet? Its been almost a year!
  6. Xiayu SEA Win User

    4oD not working

    I have verified that this issue has not yet been resolved.
Thema:

Has this issue been resolved yet?

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