Has anyone had any issues with Xbox design lab?

Courtney Haley · Dec 6, 2023

I ordered a controller on 11/8, and today marks 4 weeks. My item still stays “processing”. I’ve seen so many reviews and videos where people have gotten theirs already by now. Or, reviews where people had to cancel and reorder their controllers. Just kind of worried, especially for spending as much as I did, and because it’s a Christmas gift.

:)

kyle_m4496

Hi Courtney. My name is Kyle and I'm an independent advisor.

This forum only provides technical support for Xbox devices and services. We do not have insight into account details to assist with orders.

For help please contact an Xbox Support agent from aka.ms/contactxboxsupport

Thanks,
Kyle

james.btex

Well another week has gone by and the Microsoft Store Design Lab Xbox Controller “Engrave” feature is STILL BROKEN!

Isn’t there anyone from Microsoft Website support that can Acknowledge this issue and fix it?

I’m not the only person having this issue and it is preventing us from completing our Design Labs purchase!

There is no link on any of these pages to report website issues so i am trying this way to report the issue. So far i have not received

any messages or emails from website support (if they have any), that acknowledges the problem and states that they are working on it??

Come on Microsoft Website Support, wake up!

XBF Amber M

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Smwutches

The only thing anyone knows is the information that's on the Design Lab page. There haven't been any other announcements.

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Has anyone had any issues with Xbox design lab?